Your E‑Comm Sidekick for Shopify

Your E‑Comm Sidekick

Sirge - Facebook & TikTok Ad Tracking

Developer
View on App Store

Rating

4.5

feedback

36

Reviews

chart

#1,204

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    11%
  • Less than a month
    50%
  • Less than a year
    64%
  • More than a year
    0%

Reviews Summary

The reviews for the Sirge app on Shopify are quite mixed. While many users praise the app for its helpful customer service, especially mentioning Nolan as knowledgeable and professional, others have pointed out issues such as spelling and grammar mistakes on the landing page, data loading problems, and concerns about ads being automatically run without permission. Positive themes include the app's ease of use, detailed insights for ad campaigns, and the helpfulness of the team in setting up and understanding the app. On the other hand, negative themes revolve around technical issues, lack of responsiveness from support, and concerns about data security and ad management.

Highlights

Helpful customer service and knowledgeable team
Ease of use and detailed insights for ad campaigns
Technical issues and lack of responsiveness from support
Concerns about data security and ad management
Mixed reviews with praise for customer service and usability but also criticism for technical problems and data issues

Rating Breakdown

  • 5
    106% (38 ratings)
  • 4
    6% (2 ratings)
  • 3
    3% (1 ratings)
  • 2
    6% (2 ratings)
  • 1
    6% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

3 / 5 Share

Jan. 3, 2025

Spelling and grammar mistakes on the landing page. This is huge because this app claims to audit your page for issues and fix them, yet it itself has issues that were not fixed. Also it could not load data from myshopify store for some reason. And after reading the negative 1 star review about automatically running and deleting ads without permissions, I didn't want to connect anything further. Seems like 40 people really love this app, but the mistakes and data issues make this at most a 3 star for me.

Using app

About 1 hour

Total reviews

1

Average rating

3.0

4 / 5 Share

Dec. 25, 2024

Talking with Nolan was very helpful! He is very knowledgeable and kind and has a deep understanding of how to make improvements to my Shopify store.

Store

KZAHJOE

Using app

21 days

Total reviews

2

Average rating

4.5

5 / 5 Share

Oct. 18, 2024

Nolan Donnelly was very helpful and professional. He gave me different things to do for my store. Sirge is the best app to track your ads

Store

Aroha

Using app

11 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 3, 2024

The tracking information and data I needed to make informative ad decisions are now a breeze with the Sirge App. I get up-to-date data reflecting customers of my store as well as conversion rates to make better use of my ad spend and target more qualified buyers.

Using app

4 months

Total reviews

2

Average rating

5.0

2 / 5 Share

Sept. 29, 2024

I am trying to create an account, website seems to not respond. please help...

Using app

About 5 hours

Total reviews

1

Average rating

2.0

Developer Reply

Thank you for your feedback. We're sorry to hear that you experienced an issue while trying to create your account. We are actively investigating the problem and working on a fix right now. In the meantime, we’ve reached out to you directly to offer assistance and ensure you can get started smoothly. Please don’t hesitate to reply if you need any further support—we're here to help!

All reviews

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