Your E‑Comm Sidekick for Shopify

Your E‑Comm Sidekick

Sirge - Facebook & TikTok Ad Tracking

Developer
View on App Store

Rating

4.5

feedback

45

Reviews

chart

#1,044

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    9%
  • Less than a month
    40%
  • Less than a year
    51%
  • More than a year
    0%

Reviews Summary

The reviews for the Sirge Shopify App are mostly positive, highlighting the helpfulness of the customer service team, particularly Nolan, in guiding users through the setup process and providing valuable insights. Users appreciate the ease of use of the app, the detailed analytics it offers, and the ability to track ad performance effectively. However, there are some concerns raised about technical issues such as the app not loading data from Shopify stores and potential issues with ad campaigns running automatically without permission, leading to a lower rating in some cases. Overall, the app seems to be beneficial for optimizing ad campaigns and gaining in-depth data insights for e-commerce businesses.

Highlights

Positive customer service experience with Nolan and the team
Ease of use and detailed analytics
Effective ad tracking and optimization
Technical issues like data loading and potential ad campaign automation
Mixed ratings due to concerns about app functionality

Rating Breakdown

  • 5
    84% (38 ratings)
  • 4
    4% (2 ratings)
  • 3
    2% (1 ratings)
  • 2
    4% (2 ratings)
  • 1
    4% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

3 / 5 Share

Jan. 3, 2025

Spelling and grammar mistakes on the landing page. This is huge because this app claims to audit your page for issues and fix them, yet it itself has issues that were not fixed. Also it could not load data from myshopify store for some reason. And after reading the negative 1 star review about automatically running and deleting ads without permissions, I didn't want to connect anything further. Seems like 40 people really love this app, but the mistakes and data issues make this at most a 3 star for me.

Using app

About 1 hour

Total reviews

1

Average rating

3.0

4 / 5 Share

Dec. 25, 2024

Talking with Nolan was very helpful! He is very knowledgeable and kind and has a deep understanding of how to make improvements to my Shopify store.

Store

KZAHJOE

Using app

21 days

Total reviews

2

Average rating

4.5

5 / 5 Share

Oct. 18, 2024

Nolan Donnelly was very helpful and professional. He gave me different things to do for my store. Sirge is the best app to track your ads

Store

Aroha

Using app

11 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 3, 2024

The tracking information and data I needed to make informative ad decisions are now a breeze with the Sirge App. I get up-to-date data reflecting customers of my store as well as conversion rates to make better use of my ad spend and target more qualified buyers.

Using app

4 months

Total reviews

2

Average rating

5.0

2 / 5 Share

Sept. 29, 2024

I am trying to create an account, website seems to not respond. please help...

Using app

About 5 hours

Total reviews

1

Average rating

2.0

Developer Reply

Thank you for your feedback. We're sorry to hear that you experienced an issue while trying to create your account. We are actively investigating the problem and working on a fix right now. In the meantime, we’ve reached out to you directly to offer assistance and ensure you can get started smoothly. Please don’t hesitate to reply if you need any further support—we're here to help!

All reviews

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