Sitejabber Customer Reviews
Get reviews, traffic & customer leads for your store
Rating
4.1
feedback
19
chart
#8,124
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
16%
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Less than a year
37%
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More than a year
37%
Reviews Summary
The reviews for the Sitejabber Shopify app are mixed, with both positive and negative feedback. Positive aspects include good customer service, helpful teams, simple review tools, easy customization, seamless integration of customer reviews onto websites, and professional support. Users appreciate the user-friendly interface and the ability to collect business and product reviews effectively. However, negative themes include disappointment with customer support, issues with review management, high pricing for advanced features, difficulties in importing reviews from other apps, and concerns about the app's effectiveness in handling reviews meant for different businesses. Some users also expressed frustration with the free trial process and perceived lack of understanding of e-commerce needs by the app provider.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 21, 2024
Good service, very helpful teams. The review tools are simple and anyone on the team can jump on quickly. We spend less time moderating and resolving when we do get a low rating.
March 21, 2024
Sitejabber's Shopify app seamlessly integrates customer reviews onto my website, boosting trust and credibility. Easy customization and user-friendly interface. Highly recommended for Shopify merchants.
July 27, 2023
We first saw Sitejabber at a conference and started talking about what they offer. We had been with Trustpilot previously, and while those services were good, the price was too high and we could not continue using them. Sitejabber seemed to offer similar services at a fraction of the cost, so we continued our conversations after the conference was over. We signed up with plans to implement several services including product reviews and instant feedback when customers place an order, and we still have plans to add more. We have tied in product web pages with reviews, imported reviews from previous platforms, and added the overall company reviews on a web page for both SEO and customers looking for validation of our company. We are rolling out automatic posting of our positive reviews on social media and generating graphics we can use on other marketing. Periodic check ins with our account rep help keep things on track, and when I have mentioned problems, technical support has come through for us, resolving the issues quickly and efficiently. All in all, Sitejabber has been just what we needed, and several years after signing up we are still going strong.
Oct. 25, 2022
Sitejabber Delivered big time for us 5 Stars. 100%. We were a little hesitant at first do to the sales call approach of their business... but give them a chance. You'll be glad you did!
We have your back! Thank you for trusting us and leaving us this awesome review.
Sept. 11, 2022
Scammers. For one, they allow to bulk request reviews from the customers. Don't mention no limit of anything but when I uploaded the list, they only send out 50 reviews. For two, they supposedly "offer" a free trial but you won't be able to get a free trial until you schedule a call with them. They want to get you to commit to their services, so the trial is not really free. Their business is predatory, preying on the fact that 99% of the time only dissatisfied customers leave reviews, and they want you to pay to get reviews from satisfied customers. Scammers. Frankly, should be removed from the app store.
Thanks for reaching out, we appreciate the opportunity to clarify some things. We find the most successful trials are those where we speak to organizations first to discuss goals and highlight which features would be the most beneficial. There’s no commitment necessary and you can still continue to take full advantage of the features included in our free plan. Businesses get both positive and negative reviews so, whether you have a free or paid plan - what kind of reviews are given are of-course completely up to the business's customers. Businesses do find a lot of utility with our platform in the collection, monitoring, and distribution of reviews from their customers. If you have any further questions or concerns, please feel free to contact us at [email protected].
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