Sitejabber Customer Reviews
Get reviews, traffic & customer leads for your store
Rating
2.8
feedback
12
chart
#4,574
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
33%
-
Less than a year
50%
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More than a year
75%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback. Positive aspects include the seamless integration of customer reviews onto websites, boosting trust and credibility, as well as the helpful and professional support provided by the team. Users appreciate the simplicity of the review tools and the ease of customization. However, negative feedback revolves around the lack of control in the free version, limited options for managing reviews without upgrading to a costly plan, and issues with customer support. Some users felt misled by promises that were not fulfilled, leading to frustration and disappointment. Overall, the app seems to have potential but needs improvements in terms of transparency and functionality to better serve ecommerce merchants.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 10, 2025
The free version gives you no control over the emails, the scheduling, the frequency, the templates, ANYTHING! I don't know when emails are being sent, I can't see the email template, I can't edit the email signature... The only positive is that thankfully I got all 5 star reviews and the widget displays fine on my homepage. However, I was told yesterday that a customer left a review because they felt "harassed". I wish I could see or modify ANY kind of settings. Looking for a new app now.
March 21, 2024
Good service, very helpful teams. The review tools are simple and anyone on the team can jump on quickly. We spend less time moderating and resolving when we do get a low rating.
March 21, 2024
Sitejabber's Shopify app seamlessly integrates customer reviews onto my website, boosting trust and credibility. Easy customization and user-friendly interface. Highly recommended for Shopify merchants.
July 27, 2023
We first saw Sitejabber at a conference and started talking about what they offer. We had been with Trustpilot previously, and while those services were good, the price was too high and we could not continue using them. Sitejabber seemed to offer similar services at a fraction of the cost, so we continued our conversations after the conference was over. We signed up with plans to implement several services including product reviews and instant feedback when customers place an order, and we still have plans to add more. We have tied in product web pages with reviews, imported reviews from previous platforms, and added the overall company reviews on a web page for both SEO and customers looking for validation of our company. We are rolling out automatic posting of our positive reviews on social media and generating graphics we can use on other marketing. Periodic check ins with our account rep help keep things on track, and when I have mentioned problems, technical support has come through for us, resolving the issues quickly and efficiently. All in all, Sitejabber has been just what we needed, and several years after signing up we are still going strong.
Oct. 25, 2022
Sitejabber Delivered big time for us 5 Stars. 100%. We were a little hesitant at first do to the sales call approach of their business... but give them a chance. You'll be glad you did!
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