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The Shopify App has received a mix of positive and negative reviews from users. Positive aspects highlighted include the app providing a focused solution for specific Shopify blind spots, responsive and helpful customer support, quick bug fixes, easy installation, intuitive interface, and efficient support service. Users appreciated the app's effectiveness in improving SEO, creating sitemaps, and customizing themes. However, negative feedback focused on issues with non-responsive support, delayed responses to queries, and difficulties in getting timely assistance for technical issues.
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These are the kind of apps we look for - it provides a focused solution for a specific blind spot within the Shopify platform. Support was responsive and promptly helpful when a bug in the app was discovered.
Thank you for taking the time to leave a review. While we didn’t expect this feedback, we genuinely want to understand your concerns. Your input could help us improve the app to better meet your expectations. If there’s anything we can do to support your business, please don’t hesitate to let us know.
Wir haben bereits mehrfach den Support angeschrieben, weil wir einen riesen Fehler in der HTML Sitemap haben. Seit Tagen keine Antwort und keine Hilfe!!!!!!!!!!! Sollten wir endlich mal Hilfe bekommen, werden wir gerne die Bewertung erneut abgeben.!!!!!!!!!!!!!!!!!!!!!!!!!!! UPDATE: Nachdem wir gestern, die negative Rezension geschrieben haben, hat sich nun Heute doch endlich mal was getan, und der Fehler wurde behoben. Es ist schade, dass der Service erst nach der negativen Rezension erfolgt ist. Nun funktioniert aber erstmal alles Bestens, so dass wir für die APP ansich 5 Sterne geben würden, aber dennoch einen Stern abziehen, für den mangelnden Support, der leider erst reagiert hat, wenn wir die negative Rezension geschrieben haben.
Support is non existing I will turn to other service
We sincerely apologize for the delay in responding to your inquiry. As we are currently observing the Lunar New Year holiday, our customer service operations have been temporarily impacted. We kindly ask you to check your email for our response, and we truly hope you will allow us the opportunity to serve you again. Thank you for your understanding, and we wish you a wonderful day! Best regards,
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