Sitemapper Pro SEO Sitemap
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Support is non existing I will turn to other service
We sincerely apologize for the delay in responding to your inquiry. As we are currently observing the Lunar New Year holiday, our customer service operations have been temporarily impacted. We kindly ask you to check your email for our response, and we truly hope you will allow us the opportunity to serve you again. Thank you for your understanding, and we wish you a wonderful day! Best regards,
Terrible customer support. I had issues with my sitemap so I sent several messages over a 3 day period. I sent these messages both by their app chat feature as well as to their support email address. I never received a reply from them. I had no choice but to remove their app. Very frustrating experience.
App support from the development team has been NON-EXISTENT. We've had issues for weeks now with product pages being crawled by Google that shouldn't be shown. Have followed instructions exactly as outlined and are still having issues. Reached out to support and they took 2 weeks just to answer. After repeated back-and-forth with support, we're still trying to get them access to our account to start troubleshooting. This shouldn't be so difficult? We're considering another solution at this point.
They do nothing site maps are free from shopify to every store. even they not reply for this query ..
App was great and didn't have any issues up until a little over a week ago when our stores sitemap page just 404s. Submitted a ticket to the developer and after a couple of days got a response saying they are checking on the issue. In the mean time my stores sitemap has been down for over a week now with no estimated resolution.
I installed the app and was looking for a good service as most of the customer support are quick on answering queries. These guys take weeks to respond back to queries & don't even solve it as you desire for it. Not at all recommending this plugin to anyone. Poor customer support.
This program uses a link to yourself to find its goals, which will negatively impact your traffic. Avoid this program
If I could leave zero stars I would. I downloaded this app and immediately received support from the app owners to customise my app within hours. So far so good. I then go to load the app and since they have modified it it will not load on shopify and I am therefore unable to submit it to google search. I have then emailed for 4 days solid requesting help and they have ignored everyone of my 7 emails. I am totally disgusted with the level of service! Basically they will set up your site map and then ignore you with any support enquiries after that. Please do not use them as there are much easier site map generators on here. if you want to check out our new site map page its here at www.chunkymonkeychocolate.com
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