All reviews

Rating Breakdown

  • 5
    90% (317 ratings)
  • 4
    3% (10 ratings)
  • 3
    1% (4 ratings)
  • 2
    1% (5 ratings)
  • 1
    5% (18 ratings)
Review RSS Feed Review RSS Feed

1 / 5 Share

Feb. 17, 2023

I did install the app, but I have a Google Search Console error when I try to update my sitemaps. I have been waiting for a answer, but this never Happened. They never answer me back :( Is sad since is looks to be a good app but the lack of communication it is a big issue

Using app

9 months

Total reviews

2

Average rating

3.0

Developer Reply

Hello Wilson, I sent you an email on Feb 12. There is the answer in that email "The sitemap page is for your customer to quickly find your products. To submit the sitemap to search engine, please use the link https://drfashionstore.com/sitemap.xml instead of https://drfashionstore.com/apps/sitemap. The xml format is requested by Google." Please check your email [email protected], and write me a good review if you are happy.

1 / 5 Share

Jan. 11, 2023

Terrible customer support. I had issues with my sitemap so I sent several messages over a 3 day period. I sent these messages both by their app chat feature as well as to their support email address. I never received a reply from them. I had no choice but to remove their app. Very frustrating experience.

Using app

About 2 months

Total reviews

3

Average rating

3.7

1 / 5 Share

Dec. 4, 2022

no response from customer service after several reminders. It's disappointing and I'm uninstalling the app

Store

JEKIF

Using app

9 months

Total reviews

11

Average rating

4.6

1 / 5 Share

Jan. 4, 2022

Asked support if I can make a sitemap with this app for my subdomain and nobody got back to me. Uninstalled.

Using app

3 days

Total reviews

4

Average rating

4.0

1 / 5 Share

April 15, 2021

WE HAVE BEEN TRYING TO GET A RESPONSE FROM THE CUSTOMER SUPPORT FOR ONE WEEK.......very dissappointed

Store

G·LEM

Using app

7 months

Total reviews

7

Average rating

4.1

1 / 5 Share

Feb. 7, 2021

App support from the development team has been NON-EXISTENT. We've had issues for weeks now with product pages being crawled by Google that shouldn't be shown. Have followed instructions exactly as outlined and are still having issues. Reached out to support and they took 2 weeks just to answer. After repeated back-and-forth with support, we're still trying to get them access to our account to start troubleshooting. This shouldn't be so difficult? We're considering another solution at this point.

Using app

About 4 years

Total reviews

5

Average rating

4.2

1 / 5 Share

Aug. 22, 2020

Just don't bother. Installation instructions are useless,video doesn't work....and these guys are in tech? Typical tech heads expecting everybody to understand what the hell they're gabbering on about then huff when it's gotta be explained. There's FREE apps that do this better. Use an old computer if you try to install this app because you'll wanna put your fist through the screen

Using app

About 2 hours

Total reviews

4

Average rating

3.8

1 / 5 Share

Aug. 3, 2020

They do nothing site maps are free from shopify to every store. even they not reply for this query ..

Using app

4 days

Total reviews

5

Average rating

1.2

1 / 5 Share

March 16, 2020

I am trying to get a hold of somebody to get some help with the app and I haven't got a single response. I'm hoping that this will get somebodies attention or I will have no choice but to find a different sitemap app.

Using app

2 months

Total reviews

2

Average rating

3.0

1 / 5 Share

Jan. 6, 2020

Not work at all. I installed app, and installed the link to sitemap into the footer as they said. But when I click on this link I see the 404 page. And google couldn't found my sitemap too. Video how to add sitemap into google don't work. Support doesn't answer. Very bad.

Using app

15 days

Total reviews

1

Average rating

1.0

1 / 5 Share

April 18, 2019

App was great and didn't have any issues up until a little over a week ago when our stores sitemap page just 404s. Submitted a ticket to the developer and after a couple of days got a response saying they are checking on the issue. In the mean time my stores sitemap has been down for over a week now with no estimated resolution.

Using app

Over 2 years

Total reviews

11

Average rating

4.3

1 / 5 Share

Feb. 13, 2019

I installed the app and was looking for a good service as most of the customer support are quick on answering queries. These guys take weeks to respond back to queries & don't even solve it as you desire for it. Not at all recommending this plugin to anyone. Poor customer support.

Using app

About 1 month

Total reviews

23

Average rating

3.7

1 / 5 Share

Sept. 29, 2018

This program uses a link to yourself to find its goals, which will negatively impact your traffic. Avoid this program

Using app

About 1 year

Total reviews

1

Average rating

1.0

1 / 5 Share

Aug. 9, 2018

Customer service is non-existent. Because I don't believe in supporting companies with poor customer service, I uninstalled it.

Using app

1 day

Total reviews

11

Average rating

4.1

1 / 5 Share

May 22, 2018

3 emails sent to support to customize the sitemap (within 8 hours as they announce it) but it's been 2 weeks and no response.

Using app

18 days

Total reviews

1

Average rating

1.0

1 / 5 Share

Feb. 14, 2018

If I could leave zero stars I would. I downloaded this app and immediately received support from the app owners to customise my app within hours. So far so good. I then go to load the app and since they have modified it it will not load on shopify and I am therefore unable to submit it to google search. I have then emailed for 4 days solid requesting help and they have ignored everyone of my 7 emails. I am totally disgusted with the level of service! Basically they will set up your site map and then ignore you with any support enquiries after that. Please do not use them as there are much easier site map generators on here. if you want to check out our new site map page its here at www.chunkymonkeychocolate.com

Using app

4 days

Total reviews

1

Average rating

1.0

1 / 5 Share

Jan. 12, 2018

The GREAT people at Sitemapper customized my entire site for me at no charge. I gave them permission to access my Shopify site and they added a perfect sitemap page and put the link to the sitemap on every page, as I requested. I now can submit my sitemap to Google and start rolling in organic traffic. THANK YOU, Sitemapper! UPDATE Jan 2018 - I was a Newbie when I wrote the above and was CONNED! DON'T BE CONNED!!! ALL of these Sitebuilder Apps, including THIS ONE, just create a HTML PAGE that you can create very easily yourself. EVERY SHOPIFY STORE Automatically Publishes a SITEMAP at: your store.com/sitemap.xml Go into Shopify Help and there are three YouTube Videos on how to add your sitemap link to Google! To make your own html site just create a PAGE with links and add it as a menu item under Navigation. I guess you could use this trial and copy and paste the page that they create. JUST DON'T BE SCAMMED into thinking you need their services to be indexed on Google - you don't even need a HTML page, but creating your own PAGE on Shopify MIGHT increase your SEO just a tiny bit. Best of Luck, Newbies, but DON'T BE SCAMMED - Check Shopify Help First, before spending your money! To see how I created my own HTML Page, go to EphraimOrganics.com and scroll down to footer. Click on Sitemap - Explore Our Shop.

Using app

About 2 months

Total reviews

3

Average rating

2.3

1 / 5 Share

Sept. 4, 2017

RUIN YOUR STORE FOREVER MY STORE NEVER RETURNED TO INDEX THE PICTURES AND THERE ARE NO SALES THIS APPLICATION IS THE GUILTY I DO NOT RECOMMEND IT

Store

Suxalys

Using app

4 days

Total reviews

4

Average rating

3.0