Google, Facebook & Insta Ads for Shopify

Google, Facebook & Insta Ads

Automated Facebook, Instagram and Google Ads + Expert Support

Developer

Rating

4.6

feedback

3,462

Reviews

chart

#2,177

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    7%
  • Less than a month
    44%
  • Less than a year
    44%
  • More than a year
    3%

Reviews Summary

The reviews for this Shopify app are overwhelmingly negative, with users expressing frustration over issues with Facebook and Google ads, lack of support, and misleading information about features. Many users reported problems with running ads, errors in the app's functionality, and difficulties in reaching customer support for assistance. Some users also mentioned unauthorized charges and dissatisfaction with the app's performance. On the positive side, a few users appreciated the ease of use for Facebook and Instagram ads and the helpfulness of specific team members in resolving issues. However, these positive reviews were outnumbered by the negative experiences shared by other users.

Highlights

Issues with Facebook and Google ads functionality, lack of support, and difficulties in reaching customer service
Unauthorized charges and dissatisfaction with app performance
Ease of use for Facebook and Instagram ads and positive experiences with specific team members

Rating Breakdown

  • 5
    82% (2,849 ratings)
  • 4
    11% (390 ratings)
  • 3
    2% (86 ratings)
  • 2
    1% (23 ratings)
  • 1
    3% (114 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

April 27, 2024

AVOID INSTALLATION. I opted for the $44 package, which includes three services: Facebook Marketing, Facebook Remarketing, and Facebook Upselling to Existing Customers. Unfortunately, only the Facebook Marketing feature functions correctly, while the other two consistently display errors. Despite multiple complaints and reassurances from the support team that the issue is being addressed, three days have passed without any update. Continuous attempts to reach them through their Chatbot and email have resulted in silence, with no responses received from either channel.

Using app

--

Total reviews

3

Average rating

3.3

1 / 5 Share

Oct. 12, 2023

They have 3 plans: Essentials at 30$ which provide Automated campaign creation, Facebook remarketing campaigns and Personalized ad visuals & texts. Pro plan at 45$ Which provides Everything in ESSENTIAL, plus Facebook reach + remarketing campaigns Powerful video ads and Support via email. THEY ARE NOT RUNING ANY VIDEOS (WHICH ARE VERY CRUCIAL IN AD SUCCESS SO YOU PAY 45$ FOR A LIE. There's email: "Hey! My apologies for the delay in reply. As of now video ads - is still a private beta feature - we cannot yet launch them via our system. The only way you could use video ads is to try launching them on your own. I sincerely apologize for this inconvenience. Do let me know if you need any assistance".

Using app

24 days

Total reviews

2

Average rating

3.0

1 / 5 Share

Oct. 2, 2023

Downloaded the app, set everything up. No ads would run. I emailed customer support for assistance and they told me that everything was set correctly and that they would not assist me further. A total waste of time and money.

Using app

12 days

Total reviews

3

Average rating

3.7

1 / 5 Share

Sept. 18, 2023

Using app

2 days

Total reviews

1

Average rating

1.0

1 / 5 Share

Feb. 13, 2024

**************** GOOGLE ADS DOESN'T WORK!!!************************** They have a problem. For sure. I should have read the review prior to paying 89 euro a month. Support is gone most of the time and when they are online they don't answer. I have been waiting for them to fix this problem for over 3 months. Paid and waited for NOTHING. I will report them to Shopify and I am warning you: don't buy this app! UPDATE: This app polluted my Google Merchant Center with items uploaded by the Shopify API interface. Created a mess and destroyed my account with items in error. DO NOT INSTALL THIS APP. THIS IS HOW GOOGLE ADS DOESN'T WORK. 4 MONTHS WAIT PAYING FOR NOTHING! (<_InactiveRpcError of RPC that terminated with: status = StatusCode.INVALID_ARGUMENT details = "Request contains an invalid argument." debug_error_string = "UNKNOWN:Error received from peer ipv4:142.250.191.138:443 {grpc_message:"Request contains an invalid argument.", grpc_status:3, created_time:"2023-07-09T18:36:00.734767141+00:00"}" >, <_InactiveRpcError of RPC that terminated with: status = StatusCode.INVALID_ARGUMENT details = "Request contains an invalid argument." debug_error_string = "UNKNOWN:Error received from peer ipv4:142.250.191.138:443 {grpc_message:"Request contains an invalid argument.", grpc_status:3, created_time:"2023-07-09T18:36:00.734767141+00:00"}" >, errors { error_code { operation_access_denied_error: CREATE_OPERATION_NOT_PERMITTED } message: "Unauthorized CREATE operation in invoking a service\'s mutate method." location { field_path_elements { field_name: "mutate_operations" index: 1 } field_path_elements { field_name: "campaign_operation" } } } errors { error_code { mutate_error: RESOURCE_NOT_FOUND } message: "Resource was not found." trigger { int64_value: -1 } location { field_path_elements { field_name: "mutate_operations" index: 2 } field_path_elements { field_name: "ad_group_operation" } field_path_elements { field_name: "create" } field_path_elements { field_name: "campaign" } } } errors { error_code { mutate_error: RESOURCE_NOT_FOUND } message: "Resource was not found." trigger { int64_value: -3 } location { field_path_elements { field_name: "mutate_operations" index: 3 } field_path_elements { field_name: "ad_group_ad_operation" } field_path_elements { field_name: "create" } field_path_elements { field_name: "ad_group" } } } errors { error_code { mutate_error: RESOURCE_NOT_FOUND } message: "Resource was not found." trigger { int64_value: -3 } location { field_path_elements { field_name: "mutate_operations" index: 4 } field_path_elements { field_name: "ad_group_criterion_operation" } field_path_elements { field_name: "create" } field_path_elements { field_name: "ad_group" } } } request_id: "yqNNGivgMBdU3EgOahBGFg" , 'yqNNGivgMBdU3EgOahBGFg') ************************************************************************

Using app

11 months

Total reviews

21

Average rating

4.0

All reviews

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