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The reviews for the Sized App are overwhelmingly positive, with users praising the excellent customer service and support provided by the team. Customers appreciate the fast response times, customization assistance, and dedication shown by the support staff. The app itself is described as simple, clean, and reliable, with users finding it easy to use and customize. Some users mentioned minor issues like difficulty in modifying certain elements, but overall, the app is highly recommended for its functionality and the level of customer care.
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So I have a situation where I have used this app for almost a year. So in a sense I am an old customer. I have a free subscription, and I have asked them to move this app to my other store, which only diference is the language (and for that reason I want to close my first store), so basically, to do that, they are forcing me to take a business plan. I would understand if that was another store, a different product, other business - but now it is identical and the only difference is language... Don't get this app, because you can get the same functionality just by asking AI to do that. And as you see they will use every opportunity to make money from you.
Hi! We are sorry for the confusion and any misunderstanding that occurred. We always appreciate open feedback from our merchants. However, to clarify the situation: your first store was on our Legacy Plan, which was available only when we were initially launching our app for early users. As we previously mentioned, our app will remain completely free for your current store for as long as it stays installed. When we first started, we offered the app for free to gather crucial feedback from early adopters like you. Since then, the app has become significantly more advanced and feature-rich. To cover our operational costs — including servers, customer support, and ongoing development — we have had to move to a paid model for new users. We still have a free plan available, which you are welcome to use on your new store. Since it includes some feature limitations compared to our paid tiers, we also made a special exception and offered you a dedicated discount on the paid plan as a sincere thank you for your early support. So if you decide to use our app on a new store in the future, we would still love to honor our promise and provide you with an exclusive discount. Best regards, Tanya | NexusMedia Support team
Great personal support. Fast reaction times and great customer service. Thank you.
Hi, Thank you so much for the great feedback and kind words! We highly appreciate it! Should you need extra help, have any questions, or need store customization, just contact our 24/7 support team. We are always here to assist you as soon as possible. Best regards, Dmytro | NexusMedia Product team
Great customer service and perfect app for what we needed. We had a customization request and Kateryna and the Sized App team seamlessly worked with us and fixed it promptly.
Hi, Thank you so much for the great feedback and kind words! We truly appreciate your review! It was a pleasure to help you with the request. If you have any in the future or have any questions, just contact our 24/7 support team. We are always nearby to assist you as soon as possible! Best regards, Dmytro | NexusMedia Product Team
Very good app. It's simple but clean and it does the job very well. The customer team helped me tweak and customize it in various ways and were really responsive to all my requests.
HI, Thank you so much for the great feedback and kind words! We appreciate it! Should you need additional help or have any questions, just contact our 24/7 support team. We'll do our best to assist you as soon as possible with the highest service. Best regards, Dmytro | NexusMedia Product Team
The Sized team has been extremely helpful and responsive every time I’ve run into technical difficulties. Their support goes above and beyond, making sure my questions are answered quickly and clearly. The app itself is reliable and easy to use, and the customer service makes a huge difference. Highly recommended!
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