Rating

5.0

feedback

241

Reviews

chart

#578

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    0%
  • Less than a month
    21%
  • Less than a year
    68%
  • More than a year
    10%

Reviews Summary

Skio, a subscription platform for Shopify, has received overwhelmingly positive reviews from ecommerce merchants. Users praise the platform for its powerful and intuitive features tailored for direct-to-consumer brands. The level of customer support provided by success managers like D'Tanga, Sandro, Elliot, and others is highlighted as exceptional, with mentions of responsiveness, strategic guidance, and proactive assistance. The platform's ability to understand subscriber behavior, offer swap flexibility, and provide churn tools is also commended. Users appreciate the continuous rollout of thoughtful feature updates and the seamless migration process to Skio. Overall, Skio is recommended as the go-to subscription solution for brands serious about growth and customer retention.

Highlights

Positive customer support experience and responsiveness
Powerful and intuitive platform features for DTC brands
Continuous rollout of thoughtful feature updates
Seamless migration process to Skio
Highly recommended subscription solution for growth and customer retention

Rating Breakdown

  • 5
    98% (235 ratings)
  • 4
    2% (5 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (1 ratings)

Reviews with Text

  • 100% (240)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 7, 2026

This will be my third time migrating from another subscription provider to SKIO and I would 100% do it again. The set up is easy, the UX for customers is second to none and their team couldn't be more helpful. We have jumped from 2% to 22% cancellation deflections due to their clever multi-step cancel flows, plus the ability to embed quick links within emails as well as via customer support is a great feature (among many others). If you are thinking of migrating, as they say at Nike, JUST DO IT.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

May 5, 2026

Skio is awesome! Matt and Niki went above and beyond a typical software provider, helping us configure a ton of custom solutions for our brand. The platform itself has a ton of great features, and the customer service has been excellent. Highly recommend Skio to any DTC brand running subscriptions.

Store

Sett

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

April 22, 2026

Skio has surpassed my expectations! The platform itself, Shopify integration + migration, and product capabilities have been perfect for our growing business. Beyond just being a great product- the level of customer support has been exceptional. Our success manager, D'Tanga, is extremely responsive and helpful (we have direct access via Slack, which is super convenient!), and always available to assist with special edge cases and provide thoughtful recommendations to improve our subscription program. Would absolutely recommend- by far the best subscription platform I've used!

Using app

4 months

Total reviews

7

Average rating

5.0

5 / 5 Share

April 21, 2026

Skio has been a great partner in helping us create a program that works best for us. I have been impressed with their level of service and attention to detail. Our success manager Sandro is top tier, the features are improving, and overall Skio gives us the flexibility we need. Thank you Skio, and thank you Sandro (shout out to Kobi as well) for being so attentive, helpful, and solutions oriented.

Store

Dose

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 20, 2026

5 STARS ALL AROUND From Recharge -> Stay.AI -> to SKIO! and never leaving :) Switching to Skio has been one of the best decisions we've made for our subscription program. The platform itself is powerful, intuitive, and built with DTC brands in mind — everything from passwordless login to the customer portal to the reporting just works the way you'd want it to. Churn tools, swap flexibility, and the ability to actually understand subscriber behavior have made a real difference in how we operate. But honestly, what takes the experience from great to exceptional is our rep, D'Tanga. I genuinely could not do this without him. He's responsive, strategic, and treats our business like it's his own. Whether I'm troubleshooting something mid-launch, brainstorming retention strategy, or trying to push the platform further than I know how, D'Tanga shows up every single time with solutions, ideas, and a level of care you rarely find with SaaS partners. He's become an extension of our team, and the fact that Skio pairs best-in-class tech with a human like D'Tanga is why I recommend them to every brand that asks. If you're evaluating subscription platforms, stop evaluating. Skio is the answer, they rock!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

All reviews

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