Skio, a Recharge Company
Skio, a subscription platform for Shopify, has received overwhelmingly positive reviews from ecommerce merchants. Users praise the platform for its ease of use, powerful features, and seamless integration with Shopify. The customer service and support team, including account managers like Matt, Niki, D'Tanga, Elliot, Sandro, Jordan B, and others, are highlighted for their responsiveness, helpfulness, and proactive approach in assisting users with custom solutions and optimizations. The platform's ability to improve cancellation rates, offer multi-step cancel flows, embed quick links in emails, and provide a customer-friendly experience are also mentioned as key strengths. Additionally, users appreciate the continuous updates and new features that enhance the subscription program and customer engagement. Some users specifically mention the loyalty platform, robust analytics, and customer engagement features as standout elements of Skio.
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We’ve had a great experience with Skio so far. My CSM, Matt, has been incredibly responsive and supportive of our goals. We’ve recently made significant improvements to our cancellation rate, and he’s consistently bringing thoughtful ideas to enhance the customer experience while staying aligned with our brand goals.
This will be my third time migrating from another subscription provider to SKIO and I would 100% do it again. The set up is easy, the UX for customers is second to none and their team couldn't be more helpful. We have jumped from 2% to 22% cancellation deflections due to their clever multi-step cancel flows, plus the ability to embed quick links within emails as well as via customer support is a great feature (among many others). If you are thinking of migrating, as they say at Nike, JUST DO IT.
Skio is awesome! Matt and Niki went above and beyond a typical software provider, helping us configure a ton of custom solutions for our brand. The platform itself has a ton of great features, and the customer service has been excellent. Highly recommend Skio to any DTC brand running subscriptions.
Skio is a game changer! Big shoutout to my account manager D'Tanga — super responsive, helpful, and made the whole experience seamless. Highly recommend!
Skio has surpassed my expectations! The platform itself, Shopify integration + migration, and product capabilities have been perfect for our growing business. Beyond just being a great product- the level of customer support has been exceptional. Our success manager, D'Tanga, is extremely responsive and helpful (we have direct access via Slack, which is super convenient!), and always available to assist with special edge cases and provide thoughtful recommendations to improve our subscription program. Would absolutely recommend- by far the best subscription platform I've used!
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