Skio, a Recharge Company
Skio, a subscription platform for Shopify, has received overwhelmingly positive reviews from ecommerce merchants. Users praise the platform for its ease of use, powerful features tailored for DTC brands, and exceptional customer service. Many reviewers highlight the proactive and supportive nature of their success managers, such as Matt, Niki, D'Tanga, Elliot, and Sandro, who have gone above and beyond to assist with custom solutions and provide valuable insights. The platform's ability to improve cancellation rates, offer multi-step cancel flows, and embed quick links within emails has been particularly beneficial for merchants. Additionally, the seamless integration with Shopify, constant feature updates, and user-friendly interface have contributed to a smooth subscription management experience. Despite the overwhelmingly positive feedback, a few users mentioned that some analytics features could be improved.
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We’ve had a great experience with Skio so far. My CSM, Matt, has been incredibly responsive and supportive of our goals. We’ve recently made significant improvements to our cancellation rate, and he’s consistently bringing thoughtful ideas to enhance the customer experience while staying aligned with our brand goals.
This will be my third time migrating from another subscription provider to SKIO and I would 100% do it again. The set up is easy, the UX for customers is second to none and their team couldn't be more helpful. We have jumped from 2% to 22% cancellation deflections due to their clever multi-step cancel flows, plus the ability to embed quick links within emails as well as via customer support is a great feature (among many others). If you are thinking of migrating, as they say at Nike, JUST DO IT.
Skio is awesome! Matt and Niki went above and beyond a typical software provider, helping us configure a ton of custom solutions for our brand. The platform itself has a ton of great features, and the customer service has been excellent. Highly recommend Skio to any DTC brand running subscriptions.
Skio has surpassed my expectations! The platform itself, Shopify integration + migration, and product capabilities have been perfect for our growing business. Beyond just being a great product- the level of customer support has been exceptional. Our success manager, D'Tanga, is extremely responsive and helpful (we have direct access via Slack, which is super convenient!), and always available to assist with special edge cases and provide thoughtful recommendations to improve our subscription program. Would absolutely recommend- by far the best subscription platform I've used!
Skio has been a great partner in helping us create a program that works best for us. I have been impressed with their level of service and attention to detail. Our success manager Sandro is top tier, the features are improving, and overall Skio gives us the flexibility we need. Thank you Skio, and thank you Sandro (shout out to Kobi as well) for being so attentive, helpful, and solutions oriented.
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