Skio, a Recharge Company
The reviews are overwhelmingly positive, with merchants consistently praising Skio’s intuitive platform, smooth Shopify integration, and easy migration process. Many reviewers say the customer portal, subscription management tools, loyalty features, analytics, and automation capabilities make the app powerful and practical for scaling subscription businesses. A major highlight across the reviews is the quality of support: account managers and success teams are frequently described as responsive, proactive, knowledgeable, and genuinely invested in helping brands grow. Several merchants also mention measurable business impact, such as improved cancellation deflection, better retention, stronger customer engagement, and operational efficiency. The main negative feedback is limited but notable. One reviewer mentioned that some analytics still need improvement, which prevented a perfect rating. A few reviews also imply that the platform can involve complex subscription operations or unique edge cases, though these were generally framed as situations the Skio team handled well rather than as major problems. Overall, the sentiment suggests that Skio is seen as a strong, reliable subscription platform with exceptional service, while the few drawbacks are relatively minor and mostly centered on feature depth in certain areas like analytics.
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We recently moved Mars Men to Skio, and Kobi, Sandro, and Chris have been great to work with. We had a lot of questions during the transition, especially around our upsells and subscription gifts. They spent time checking specific cases with us and helping us understand how everything needed to be set up. Being able to ask questions directly in Slack has been really helpful too. Also, we really appreciate the extra hours they put in around launch. They stayed late working alongside our internal team and have continued helping us as new questions come up after the switch. Thank you all for the extra effort! It's been a pleasure working with you guys.
We’ve used Skio for our subscriptions for three years now. It’s easy to use for both our team and our customers, and it’s grown with us. The team are great from a support perspective, but also at listening to feedback and releasing new features that have a huge impact. Elliot, our CSM, has been great. He’s always quick to help, gets our business goals, and is happy to work through new ideas with us. Would recommend to any subscription brand.
We've been using Skio for subscriptions for a couple years now and it's been brilliant. The customer portal is clean and easy for our subscribers to use, bulk operations are simple, selling plans and setting up surprise and delight for our customers takes minutes. The team are constantly improving the platform, so it keeps getting better. A special shoutout to Elliot, our Customer Success Manager, who has been incredibly helpful and always goes above and beyond. Highly recommend to any Shopify brand serious about subscriptions!
We moved Rheal’s subscriptions over to Skio in August and it’s been a big step up for us. The cancel flows are very flexible and the subscriber portal also lets us add custom blocks that we weren't able to do with previous providers. Our CSM, Elliott, has been brilliant. He’s quick to respond, he understands what we’re trying to achieve on retention, and he always helps us find a way to make our ideas work. Would highly recommend.
We’ve had a great experience with Skio so far. My CSM, Matt, has been incredibly responsive and supportive of our goals. We’ve recently made significant improvements to our cancellation rate, and he’s consistently bringing thoughtful ideas to enhance the customer experience while staying aligned with our brand goals.
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