Rumi Design review for SKUGen
Nov. 7, 2023
This is a very finicky app. In our case we trusted it and it seriously screwed us up (now sure what went wrong in the process). I guess it doesn't check if previous SKUs collided with current SKUs their generation process (even if those were generated by the app). Because of that it generated duplicated SKUs for a couple of our products. This means we printed duplicated SKUs (and barcodes for that matter) and sent badly tagged products to our warehouse. We are having to generate new SKUs for each duplicated product, retrieve all badly tagged products from the warehouse and manually check them one by one to see what they actually are in order to generate new codes. Horrible experience. It works alright in some cases but it makes "small" mistakes... And those mistakes are EXPENSIVE. Also no options to print on Brother printers.
We regret to hear about the challenges you faced with our app and we apologize for any inconvenience this may have caused. It's important to note that the app operates as designed, and duplicated SKUs can be generated if the app is not configured properly or if the configuration is altered in a way that results in such duplication. However, we recognize that the current functionality lacks an option to check for duplicates, which could have prevented this issue. We value your feedback and we are actively working on implementing a feature to check for duplicate SKUs within the app to prevent this issue in the future. Thank you for bringing this to our attention. Moreover, we want to assure you that our app works with Brother printers. If you encounter any issues or require assistance in setting up printing options, please do not hesitate to contact our support team.
