Cats n Scribbles review for SKUGen
Nov. 24, 2024
Our experience with SKUGEN was absolutely horrendous. The so-called “customer service” from Bogdan was nothing short of dismissive and condescending. He repeatedly demanded screenshots of the same billing information—data they could clearly access themselves. Despite being on their “free” plan, we were charged $1.99 monthly, which is outrageous. Instead of addressing the issue, they bumped us into their “automatic SKU generation” plan without our consent—something Shopify offers for free, by the way. We had unknowingly paid for this app for two years, and when we questioned their shady practices, they refused to refund us all of the months that we were charged for a free plan. It took escalating the issue to Shopify and other governing bodies to even begin addressing the problem. As if that wasn’t bad enough, the app itself is clunky, confusing, and offers the bare minimum in functionality. Their billing is a complete mess, which seems intentional to trap users. There are far better apps out there that provide similar services without this level of frustration and unethical behavior. Save yourself the headache—SKUGEN is not worth your time or money. RESPONSE TO SKUGEN'S COMMENT: It’s deeply frustrating to see SKUGEN continuing to deflect accountability and dismiss valid concerns. For clarity: I was refunded for 3 months, but I was charged for over a year on what was supposed to be a free plan. Despite sending all the requested information multiple times, the response I received has been nothing but gaslighting and attempts to shift blame. You claim that plan changes require explicit user consent, yet I was charged for a downgrade I didn’t approve and then all the sudden moved to a paid tier without any transparency or notification. Unlike other apps on Shopify that clearly communicate pricing changes well in advance, SKUGEN failed to provide any such notice. The lack of transparency and unwillingness to take responsibility speaks volumes about the company’s practices. Let me reiterate: this isn’t about the money—it’s about honesty and integrity. Users deserve to know what they’re paying for and to have issues resolved without being misled or stonewalled. Shopify is now investigating the situation, and I encourage others who have had similar experiences to do the same. Additionally, the app itself leaves much to be desired. It’s unintuitive, confusing, and offers subpar functionality compared to its competitors. Customer service is just as lacking, with limited availability and dismissive responses, especially for users in time zones like PST (which is only around midnight). Other apps in the Shopify ecosystem provide better features, superior support, and transparency in billing practices—SKUGEN is simply not worth your time or energy. If you value straightforward tools and ethical customer service, I urge you to look elsewhere. There are far better options available that won’t leave you feeling cheated or ignored.
We’re really sorry to hear about your negative experience with our app, and we truly appreciate the opportunity to address your concerns. First, we would like to clarify an important point regarding your billing concerns. An app cannot change or increase your subscription plan on Shopify—this can only be done by the store owner or admin. Any charges related to our app would have required your explicit approval, as Shopify does not allow automatic plan changes without the user’s consent. We believe there may have been a misunderstanding about how Shopify handles app subscriptions, and we'd be happy to help clarify any confusion. Regarding the issue with our customer support, we sincerely apologize if you felt that our team was dismissive or unhelpful. Our team, including Bogdan, always strives to assist our customers to the best of our ability. We have repeatedly requested additional information from you in order to better understand and resolve the issue, but we did not receive the specific details needed to investigate further. We are always happy to look into issues as long as we have the necessary information. We also want to address your concern about the SKU generation plan. We do not make changes to any user’s plan or features without their consent, and we would be happy to provide more details on how our app works if there was any confusion in that regard.
