Extensiv Order Management

May 4, 2018

We switched over from Stitch Labs back in 2016 after hitting tons of performance issues with Stitch. We tested Ordoro, Trade Gecko, Sellbrite, Fishbowl and Skubana. While not any platform was perfect, Skubana was superior in performance and UI. It wasn't all peaches and cream however, as there are still a number of frustrating limitations in Skubana and peculiarities in error handling. That said, it's balanced out by the fact that Skubana is the closest platform to truly being enterprise grade without the cost of NetSuite or god forbid, Channel Advisor. It handles multiple brands, multiple warehouses, infinite amount of drop shippers, has accurate report pulling and can quickly batch large amount of orders. Most of the other platforms are simply not designed for large sellers and bottle neck in ridiculous ways. We make it a point to re-evaluate our inventory platform every year and keep coming back to Skubana after seeing everything out there. They are adding more features each year and focusing on volume sellers, which is a different tactic than other platforms which tend to go for small/med sellers.

March 16, 2018

Skubana is awesome. We have tried other systems to manage our inventory/orders and multi-channel fulfillment and Skubana is the best! Plus, our rep Ryan is fantastic at explaining and solving issues quickly for us.

March 16, 2018

Best all-in-one system I could find. We sell on Amazon, Shopify, Walmart, Bed Bath Beyond, Wayfair, Ebay, this software can do it all. Onboarding is long, but it is a complex system. Their support if great. Best feature - orderbots. It can help you automate pretty much everything. Skubana keep up great work and keep adding new features.

March 9, 2018

Skubana is a game-changer. Coming from a position where we needed to get our arms around the growth we've been fortunate enough to experience, we needed a solution that would solve the challenges of multi-channel fulfillment management. Selling multiple brands across Amazon (FBA) and Shopify (3PL fulfillment), managing everything was very daunting and there were so many times where it would go sideways on us. Now that we use Skubana, life has made things seamless allowing for us to concentrate on what we need to focus on...continued growth!

March 9, 2018

Our company just finished on-boarding with Skubana. The interface is straightforward and easy to use. We have over 1,000 products and it's able to handle it. One of the primary benefits is having all of the features needed for an ecommerce system all in one place, instead of using multiple software packages. Skubana is also very intuitive, so once you understand the logic how things work, the system makes sense. We sell on Amazon, Shopify, Ebay Walmart, etc. and it handles the order processing and shipping for each of these marketplaces. Adding new items is easy and the PO system works well. The Analytics are helpful and bring insight into your business.

April 1, 2018

Manage all your inventory, orders, products, POs, and FBA in a single unified platform. Drop Ship, MCF, 3PL Fulfillment it's all there too. Simplify your multi-channel infrastructure. Great team, strong developers, reliable/scalable infrastructure and data model. See it in action: www.madsportsstuff.com

March 9, 2018

We tried Skubana because we struggled to manage our inventory across all our marketplaces that we sell on (Amazon, Walmart, eBay, Shopify, etc.). We previously pieced together software to try to handle everything. We certainly did not have a way to keep track of inventory properly or even calculate inventory value with precision in our warehouse or at the FBA warehouse. Using Skubana, we now have an all-in-one solution to handle our entire e-commerce operation. Skubana forced us to improve our efficiency and streamline our operations and allowed us to grow. Skubana definitely earned this 5-star rating.

Nov. 1, 2017

Excellent tool that easy to use! Saves us time and money to manage our inventory across multiple marketplaces. Automatically updating our inventory quantities has made for a better quality customer experience. We highly recommend Skubana!

Oct. 27, 2017

The BEST ERP system we have ever used! We just switched our company's ERP solution from Channel Advisor, and honestly could not be happier with Skubana. Not only are we saving a ton of money, but the integrations with Skubana are amazing. We are now able to have Shopify, Amazon, Walmart, Wayfair, Houzz, and eBay all in the same system. It has saved us a lot of manual hours. We have also previously tried Stitch Labs, Sellbrite and Ecomdash, and Skubana is by far the best!

Oct. 19, 2017

For a mid to large company ERP system Skubana is the best we've found. It does order routing for multiple warehouses extremely well. It has some very intelligent workflows for moving inventory between warehouses and Amazon and it integrates well with Shopify, our 3PL and Amazon. It's not an inventory solution for your accounting team though without using a third-party app. It still lacks the reporting functionality needed to give us an easy to digest daily, weekly or monthly inventory view. It's still the best solution we've found and the app marketplace allows you to add on to it, easily extending its functionality.

Sept. 25, 2017

Overall, a great service to manage inventory, fulfillment, and sales across multiple channels.

Sept. 18, 2017

We're just getting Skubana up and running and can already tell the level of detail and how well thought out every little piece of the puzzle that is Skubana is extremely well thought out and put together. They are always looking at ways to improve as well to become that one stop shop for a cloud based ERP system.

Aug. 15, 2017

Overall Skubana is a great solution for syncing inventory / managing shipping across multiple platforms. The one aspect I would love to see improved is live customer service i.e. a phone number that we can reach a tech for instant help.

July 28, 2017

We love the ease and simplicity of using Skubana to automate inventory updates, processing of orders and shipment options from all of our channels. Their customer support and dedication to innovation and continually improve the software and user interface make it a great and reliable software to use, especially for any seller utilizing multiple channels. Easy one-click integration with Shopify and other channels as well as the ability to create bundles and kits makes it second to none. Highly recommended.

July 26, 2017

They have been a real help with organizing my inventory management across all the channels that I sell. They are always available to help and answer questions along the way. Recently Emily helped out with a self-inflicted problem and not only did she have a solution she did the work to solve it too. It was a tremendous help to me. Would recommend them to anyone with a small business and growing rapidly.

June 20, 2017

If you are serious about growing you e-commerce business you need an automated system to manage inventory and link all of your sales channels in one central location. Skubana solved this and then some for us. Designed specifically for e-commerce businesses this software has all the necessary tools that other competing software's may lack because they were designed for general business applications outside of the e-commerce realm. Exactly what we needed to automate repetitive, non revenue generating tasks to free up time to focus on scaling our business. Would definitely recommend to other e-commerce sellers.

June 9, 2017

We've tried a few inventory management solutions and Skubana does most of what we need, including bundling! We love the auto PO feature, the fact that it ties in with the channels we are selling on, it's got some useful analytics and I can't wait for their listing management features come online so we can manage our listings across multiple channels from one spot. It's been a big time saver for us and allows us to focus on growing our business rather than managing it.

June 7, 2017

Skubana helped us to fulfill the shipping needs of our Campus Crew Program as it grew to more than 840 college campuses during the 2016-2017 school year. Skubana's shipping platform allowed college students across the country to successfully carry out Giving Events for hospitals, support facilities and individual families to help improve the lives of children battling cancer.

June 7, 2017

Skubana truly understands the needs of E-commerce businesses. Intelligent real-time Inventory management that works.

May 17, 2017

We have used several order manager systems in the past. StoneEdge, ShipHero and currently Skubana. It's fair to say switching systems is not an easy task and requires alot of game planning in advance. Going through this process, I would say we have extensive knowledge in setting up the flow. Getting into Skubana, I would have to say it is the one of the best systems we have used thus far. That being said, all systems need a plan of action before launching and Skubana while easy to set up, the hardest part is knowing how you are going to use this software and tailor it to your business needs. If you batch ship thousands of orders a week and ship from your own warehouse, using this system correctly with barcoders software and setting up your orderbots properly, you can literally have a zero % ship error rate, save tons on shipping and run an efficient warehouse with less staff. Skubana reports showing listing profitability, you can now see where you are losing money after 3rd party fees and shipping. (only flaw if you collect sales tax, Skubana does not recognize this yet and it is added to your order profit, but I think they are working on a fix) If you want to dig even deeper you can load in your bulk overhead costs (exclude shipping and platform fees as Skubana already calculates these numbers) and truly see after rent, salaries, ect. if you are profitable. The only major flaw is the Returns process which does not allow you to process a return easily. The system is not set up to allow returned "new" items to be added back into inventory without and extra step. In addition we cannot process a return without generating and RMA 1st. Many times we just receive returns back, so this creates a flow hiccup. We have to handle returns as 3 step process. We process the return by adding notes in Skubana about the return, go to the platform to process the refund and then add the item back to inventory if new. This also creates a false report on profit as returns are not calculated in the way we do them. However we rely on Quickbooks for financials, so this is a minor oversight for the moment. If addressed by Skubana team, this would be a complete system. If you are considering making the switch and have questions, feel free to ask Skubana to email me.