ECIG 101 review for SKU IQ for TikTok Shop or POS
April 4, 2023
Great support team. Jorge was very helpful with my initial setup with lightspeed retail. The app works wonderfully once everything is linked. Order and inventory syncing is super quick. Names/prices take a little longer but still quick. The only downfall in my experience is that they dont map customer profiles with Lightspeed, so i cant really sync my orders or i get a bunch of duplicate customer profiles in LS. Without order syncing, i then miss out on all the reporting i need for item sales in LS which i rely on for purchasing. So, while i totally recommend this app, just be aware of those things if you're using Lightspeed. Unfortunately i will have to look for alternative solutions but if the customer data can be mapped in the future i might be back!
Thank you for sharing your experience with SKU IQ and for the kind words about our support team! We're glad to hear that the app works wonderfully for you once everything is linked and that order and inventory syncing is super quick. We're sorry to hear that you've encountered an issue with customer profile mapping in Lightspeed, which has impacted your ability to sync orders and access the reporting you need for purchasing. While we don't currently support customer profile mapping with Lightspeed, we appreciate your feedback and are always looking for ways to improve our app and make it more useful for our customers.
Real-time product and inventory sync with TikTok Shop or POS