SKU IQ for TikTok Shop or POS
SKUIQ has received mixed reviews from users. Positive aspects highlighted include the app's ability to synchronize inventory and products between platforms like Clover POS and Shopify Ecommerce seamlessly. Users appreciate the responsive customer service and the team's dedication to resolving technical issues promptly. On the other hand, negative feedback revolves around recurring inventory discrepancies, unreliable syncing causing order cancellations, and challenges with customer support. Some users expressed frustration with the app's pricing, billing process, and lack of timely technical support. Overall, SKUIQ seems to have potential but needs improvements in reliability and customer service to meet user expectations.
Review RSS feed
Saved me so much time and headache! Getting Clover and Shopify synced up can feel intimidating and not to mention, overwhelming, but Belza or Marjorie at SKU IQ made it a breeze. She went out of her way to assist with unlinking, re-linking, and even did the bulk linking so all my products synced smoothly in the end. Super attentive, knowledgeable, and helpful support! Thank you Belza! :)
I've been using SKUIQ with Clover POS and Shopify Ecommerce to keep my inventory and products synchronized between the two platforms. SKU IQ is a great product, and it works flawlessly to solve this problem. I had tried several other platforms that claimed to do this, but SKU IQ DOES do this, and they do it well. When I've had any technical issues the team does a great job at helping me work through those issues, even when it's been something I may not have understood correctly. :)
Thank you so much for the amazing review! We're thrilled to hear SKU IQ has been working flawlessly for your Clover and Shopify integration. We know how frustrating it can be trying multiple solutions that don't deliver, so it means a lot to hear that SKU IQ has been able to keep your inventory and products synced reliably. We also truly appreciate your kind words about our support team. Helping our customers work through questions and technical issues is a big part of what we do, and we're always happy to assist however we can. Thanks again for your support and for being part of the SKU IQ community!
By far the worst app we have installed. We use two separate operating systems (Clover and Shopify) and are experiencing nothing but nightmares with inventory. SKU IQ keeps disconnecting and can only be manually reconnected by their staff. Additionally, during the sync of inventory, they are adding items back into inventory causing the quantities to be incorrect. The time we've spent attempting to correct this issue is outrageous! It's been about 6 months of paying $159 with no solutions. They want us to wipe out the system and start over BUT running two systems, this is NOT AN OPTION! I cannot wait to get far away from SKU IQ!
We’re very sorry to hear about your frustrations and absolutely understand how disruptive this must have been for your business. According to our records, the repeated Clover disconnections you experienced earlier this year were caused by a rare authentication token issue. That issue was resolved in June, and from what we can see, your Clover connection has remained stable since then without further disruption. We also want to clarify that SKU IQ does not add new items to your inventory. It syncs existing data between Clover and Shopify, and when the connection was unstable, some quantities may have appeared inaccurate. Based on our records, this behavior has not recurred since the token issue was fixed. If you are still experiencing quantity issues please let us know immediately! Since we haven’t received any new support requests from you since the ticket in June, we’ve assumed things have been running smoothly. If you are still experiencing disconnections or inventory discrepancies, we absolutely want to know so we can help. Our team will be reaching out urgently to confirm that everything is working properly and to better understand your concerns. We sincerely value your feedback and would like the chance to make sure SKU IQ is delivering the stability and value you expect.
Skuiq is completely inreliable and has been causing my inventory quantities to be wrong since beggining of the year. They claim to have fixed the issue each time, but it keeps happening over and over again. After Shopify purchase, instead of reducing my inventory , the app adds stock back in. This forced me to cancel 5 orders in just one day, I have mad customers and my inventory is a total mess. Their support gives nothing but stupid excuses and no real solutions. Every time they blame someting else. Honestly. I'm done with this app and will be looking for a different trustworthy alternative.
We’re truly sorry to hear about the ongoing inventory syncing issues you've faced and understand how frustrating this must be, especially when it affects your orders and customer experience. This is not the standard we hold ourselves to at SKU IQ. After reviewing your account, we found two support tickets submitted since March regarding syncing discrepancies. In both cases, our support team reached out with questions to clarify your integration settings, but unfortunately did not receive responses. As a result, we were unable to proceed with troubleshooting and the tickets were left unresolved. That said, we’re not dismissing your concerns. Based on your description, there is a high likelihood that another inventory management app may be conflicting with SKU IQ and reversing intended sync behavior. We’d like the opportunity to investigate this with you directly and implement a lasting solution. In case that is NOT the case, we've also involved our engineering team to see if they can isolate anything going wrong at our software level and address it promptly. Our support team is actively trying to reach you, and we’re committed to resolving this matter urgently. Please respond to our latest outreach or contact us directly at [email protected] so we can work together to get your inventory syncing accurately. Thank you for sharing your experience. We hope to regain your trust. UPDATE 6/17: We've released a hotfix that should resolve any syncing issues on your account if it was originating on our end. If you continue to have issues we need to speak urgently to find out what third party app may be in conflict.
I no longer use SKU IQ, but my experience with SKU IQ and their team has been great. Their support team is goes out of their way to ensure everything is working smoothly. They've consistently demonstrated that customer satisfaction is their top priority. I'm genuinely impressed with the level of service and follow-through.
Thank you so much for your kind words and for sharing your positive experience, even after moving on from SKU IQ. We're incredibly grateful for the opportunity we had to support your business and are thrilled to hear that our team made a lasting impression. Customer satisfaction truly is at the heart of what we do, and it means a lot to know that came through in your interactions with us. If your needs ever change, we’d be more than happy to welcome you back! Wishing you continued success in all you do.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.