Lone Maverick review for SKU IQ for TikTok Shop or POS

Aug. 24, 2023

In order to delete this app you have to submit a cancellation request so I did that because the app started charging me and I wasn’t even able to use it. The app was “down” according to support when I tried to set it up. Upon asking for a refund for my Shopify bill charge they told me I had to go to Shopify. Shopify told me no sku iq has to give the refund so I went back to sku iq. Sku iq then told me the same thing, they can’t issue the refund. I sent a screenshot of the email from Shopify to which they then asked for my bill with the charge. I sent it to them and they then said I’m past the 30 day refund period. I emailed support well over a month ago to make sure it was cancelled and to get a refund. The billing cycle was July 4th when the charge was put on. I reached out to their online chat with no response so I then emailed and was told to fill out the cancellation request on 7/18. Now 8/24 they say it’s too late to be refunded and they don’t have access to my Shopify billing. Use the other app that syncs to Tiktok instead. This is the worst experience with a Shopify app I’ve had in the 5 years I’ve been using Shopify. I was also told to submit a cancellation request multiple times within our email thread and I already did, so they must not even keep track of anything. June 26th they sent an email stating their “dashboard issue was resolved” so how can they charge people for an app that wasn’t working?