Su'juk review for SKU IQ for TikTok Shop or POS
July 7, 2024
When we signed up, we were informed that this app would be usable across all three of our locations. After eight months of encountering significant issues and complications, we were told that the app could only support one location. When we contacted customer support, they acknowledged that we were misinformed and offered a refund. However, they only refunded us for two of the eight months we used the app. Despite our subsequent emails requesting a full refund, we have received no response. We hope this message helps other users avoid confusion about how this app works, and we urge Sku IQ to do the right thing by fully refunding us for the time we used their app.
Thank you for sharing your feedback. We sincerely apologize for the confusion and inconvenience you experienced. Our aim is always to provide accurate information and reliable support to our customers. We understand your frustration regarding the multi-location support issue. Our records indicate that you successfully used SKU IQ for eight months and pushed over 100 items across platforms during that time. When you brought your concerns to our attention last month, we promptly investigated and issued a refund as a courtesy. We did our best to address your concerns and consider the matter resolved. We genuinely appreciate your feedback and will use it to improve our communication and services in the future. If you have any further questions or need additional assistance, please don't hesitate to reach out to our team privately at [email protected].
Real-time product and inventory sync with TikTok Shop or POS