Wine University review for SKU IQ for TikTok Shop or POS

Thank you for sharing your feedback. We strive to provide excellent service and appreciate the opportunity to address your concerns directly. To clarify for other readers: Billing: You signed up and were charged both through Shopify and directly through our website due to overlapping sign-ups. This is not our standard process and occurred because of multiple account setups. While this was an oversight, we were happy to resolve it promptly once we became aware of the issue. Unfortunately, we were not notified about this until this review was posted. We also extended an offer to provide a refund that went beyond our standard policy to resolve the matter amicably. Cancellation: Your subscription was canceled immediately upon your request, and no further charges were applied after the initial billing. Customer Support: While our live support hours are currently limited, our team responded to your inquiries during standard business hours. We understand that this didn’t meet your expectations, and for that, we sincerely apologize. We value all feedback as it helps us improve, but we kindly ask that reviews reflect accurate information so we can better serve all customers. Resolving issues is always our goal, and we remain open to working with you. Thank you for trying SKU IQ, and we wish you all the best.