HNP Labs review for SKU IQ for TikTok Shop or POS
Jan. 9, 2025
While the concept behind this tool is promising, its execution leaves much to be desired. The sync functionality can unexpectedly alter your pricing without your knowledge, creating a significant risk of losses. After reaching out to their support team, I initially received a response, but their "engineering team" has since vanished. It's been three weeks with no updates, no fixes—nothing. If they can address these issues and streamline their operations, this could become a valuable resource. However, as it stands, using this tool adds unnecessary risk to your platform.
Thank you for sharing your feedback and highlighting your experience. We’re truly sorry for the frustration caused by the sync functionality and for any inconvenience this may have created for your business. To provide some context, Shopify’s pricing fields (Price and Compare-at Price) sync to TikTok Shop’s pricing structure (Price and Sale Price) in a specific way. Currently, our system syncs Shopify’s Price field to TikTok’s Price field, and Compare-at Price is not directly supported for syncing with TikTok. In your case, it appears that the Compare-at Price field was syncing to the Price field on TikTok, which led to the discrepancies. Our team escalated your concerns to our engineering team, and after careful investigation, we determined that the system is functioning as designed for most accounts. However, we understand that this setup didn’t align with your needs. To avoid these challenges, we recommended either manually managing prices in TikTok or adjusting the use of the Compare-at Price field in Shopify. We’re actively exploring ways to enhance the flexibility of our sync functionality, including better handling of Shopify’s Compare-at Price and TikTok’s Sale Price. Your feedback is invaluable in helping us prioritize future improvements.
Real-time product and inventory sync with TikTok Shop or POS