Vagabond Apparel Boutique review for SKU IQ for TikTok Shop or POS
April 15, 2025
Stay far away from this APP. They have ruined my inventory and have the worst customer service. I had used this app for over 8 years and their app started caused glitches in my inventory and they provided no help to resolve the issue. Their solution was to re-enter my 20,000 skus... right... I spent countless hours and dollars hiring a third party to fix this and they kept changing everything so we could not fix the issue. They are very shady. I would not trust them. I cancelled my memership after 2 months of dealing with this and they would not offer a refund for the year and it was only the third month of they year. These are the worst people I have ever dealt with in my life. Update: Yes fortunately, after I wrote this review we were issued a refund after i did a dispute with my credit card. Support and a call was provided after I submitted this review. However, I went months without and support… I have not been able to get any solutions and more issues are popping up. Unfortunately, solutions are provided too late ( after the fact) and there is no guidance to prevent the issues. The feedback is always “going forward” . I have so many issues that need to be resolved that will take me so many hours and new issues keep arising. Once we get a solutions for an issue, we fix as per your instructions and then new issues arise. It’s pretty crazy that you don’t have insight into this before instructing me on the fix. I am happy to update the review however, no positive solutions have been implemented and more work and issues have raised.
We’re sorry to hear that you had such a frustrating experience, and we truly regret that things didn’t go as smoothly as you hoped. Your setup involves a highly custom configuration—using SKU IQ to map Clover inventory to Shopify with alternate color names—which is very different from how the platform is typically used. This introduced some complex syncing behavior that we worked hard to understand and support. Upon learning about the challenges you were experiencing, multiple members of our team—including our CEO—got directly involved. We scheduled several live support sessions to walk through your configuration in detail, made adjustments on our end to help minimize sync conflicts, and trained your team on the additional manual steps necessary to maintain your unique workflow. We also issued a full refund and extended a free year of service to make up for the inconvenience. We believe in transparency, and while we respect your right to share your experience, we do want to clarify that we have done our best to provide a positive support experience. We discussed targeted fixes that aligned with your custom workflow and offered ongoing support to help implement them. This would involve manually adjusting a large portion of your catalog as unfortunately that would be the only way to preserve your unique color and size requirements. We appreciate your many years as a customer and are continuing to assist and be available as needed. We wish you and your business the very best.
Real-time product and inventory sync with TikTok Shop or POS