Mrmuffinstrains review for SKULabs

May 5, 2016

I have a brick and mortar model train museum. We run trains for our guests. Two years ago we decided to start selling trains to pay for it. I installed Quickbooks desktop and Quickbooks POS. Later we built an eCommerce website using Prestashop. We sold something every now and then, and it was no problem. Then the business grew. And grew. We were having problems. Where was the inventory? What had we ordered? It took lots of steps in multiple systems to sell and ship stuff. Oh yea, we were on eBay too. They get really cranky if you sell something you don't have. We installed Shopify and linked it to Quickbooks. We moved to Shopify POS. Then we found and installed SKUlabs and it made our fulfillment processes much easier and much more organized. We use it for issuing POs; updating inventory; managing fulfillment and for keeping track of preorders. We have a lot of preorders. They have been terrific to work with. I've had lots of questions and I have needed lots of help, like setting up the printing of my price tags. Their customer service has been very good. I moved Quickbooks to online so as they develop those interfaces, I am looking forward to that integration, so that's not done yet. I'm still learning QBO. Here's a summary of how the business process works. When a new product catalog is released I import the products into both Shopify and QBO. Shopify loads SKUlabs. I collect online preorders from customers in Shopify and they flow to SKUlabs and I issue POs from there. When I receive the products from the vendor in SKUlabs, it updates Shopify. I load the vendors bill in QBO for payment. I send invoices in Shopify. As they're paid, the transaction comes back into SKUlabs for shipping and off to QBO to be recognized. For in stock purchases, Shopify sends it to both systems for shipment and recognition. In SKUlabs managing the orders are very easy. I use their tagging system to Seperate orders from preorders, holds, etc. I add notes to orders. I moved the shipping to them from Shippo and bought a scale. No problem. This isn't fully automated yet. I still need to do more with the platform. But we are off to a good start. These guys have been terrific. My wife and I both have full time jobs, this is a part time thing for us, but sales have really climbed. These guys have helped us a lot.