Carbon Factory review for TikTok Shop Connector — SPL
Oct. 28, 2024
Arranged 2 calls, both not attending. Try to connect to live chat multiple times, which is never live. Never able to connect anyone Support is non exist. Will move on to other company which offer the same function but with better service.
Hi, thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by our unavailability during the period from October 27th to 31st, which was clearly marked in our app banner. Our support team was on a scheduled holiday, and we regret that this affected your experience. We're committed to providing reliable support and are here to assist you now. If there’s anything specific you still need help with, please don’t hesitate to reach out—we’re fully operational and ready to address any concerns you have. Thank you for giving us the chance to improve, and we hope to restore your confidence in our service.
TikTok Shop Integration for Shopify, Sync Inventory & Orders