My Store review for TikTok Shop Connector — SPL
Dec. 31, 2025
Rude and unprofessional! David did not seem to be interested in responding to me when I asked him to introduce himself, Its my first time using this app and I wanted to get familiar with the people as a normal person would want to do. I pay a large sum of money to this company and expect to be treated with some decency when asking for help.
Store
My Store
Using app
About 1 hour
Hi, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your initial experience did not meet the level of professionalism and courtesy you expected. That’s certainly not the impression we want to leave, especially with a new user. Your feedback has been taken seriously, and our team has already reached out to you directly via email to discuss the matter in more detail. As a gesture of goodwill—and in the spirit of starting the New Year on a positive note, we’ve also shared a coupon with you and offered complimentary assistance with integrating your products into TikTok Shop. We truly value every customer and never want anyone to feel unheard or uncomfortable when reaching out for support. If there’s anything further we can do to make this right, please don’t hesitate to contact us at [email protected] or [email protected]. Happy New Year, and we’d really appreciate the opportunity to turn this experience around for you.
