Bon Bon Bird Toys review for Tiny SEO Image optimize, Speed
July 1, 2024
Zero Stars for Snakes!!! They keep charging you after you delete the app before the trial period ends. I was charged twice in the same month for my other store. Here is what they say, Shopify told us that you need to reach out to them and they will explain where the refund that we issued went. The refund is in Shopify credit and most likely It was used for another app or Shopify plan Itself. Due to privacy reasons they cannot disclose exactly where It was used, but If you provided both of the screenshots I sent to you - Shopify will explain that we refunded you and where the refund went. What they said, Sorry for the late reply. I was talking to Shopify about It. So the invoice was created on June 8 (after 3 day trial) and billed on June 30: And we refunded you on June 22 for the June 8 - July 8 period. You had a single charge and we refunded the full amount. Here is my app info that had a 30 day trial. June 21 - App uninstalled June 4 - App installed There is no refund credit on my account except one for today and the money does not go back into your account either. Shopify support is now transferring it to their billing department to resolve the issue. These people are liars and snakes and will continuously send emails to try to make you sign up again. This app messed up ALL of my stores. BEWARE INSTALLING THIS APP FOR YOUR STORE!
Update: We did everything correct here, we refunded the merchant the full amount in Shopify credit, but due to Shopify billing, our issued credit was applied else where. Shopify told us that the merchant was informed where the credit was applied, but still decided to leave a review while they previously had left us a highest rating review. Billing reviews are really sad to get due to apps not having control over billing. Old response: Hi, Julia here. I deleted our CEOs reply as I feel really hurt about your review. Please understand that there is no point in not refunding you and ruining our reputation. We have been in conversation about your 3 stores and I went out of my way and refunded you for all of the 3 stores and for 2 of them I convinced my team to provide you with a free one year trial because you said you cannot afford the subscriptions.. Refund for this store: https://prnt.sc/NHd47e7ULEAJ Refund for tc-beauty.com: https://prnt.sc/iu4lG9IqVFAl Refund for olivermontessori.com: https://prnt.sc/lktYKisK5De5 You even had left us a review previously for the quality support I provided. This was your review: https://prnt.sc/Pe_ksKB8PTcK We even reached out to Shopify and asked if we did something wrong, but they confirmed that we did everything correct: https://prnt.sc/1d4hnzeLxYJF And again, caring for you I reached out to Shopify today and pushed them to do a direct refund faster. Which they did for True Colour Beauty and Oliver & Company Montessori Toys. I really cared for you when we were talking, helped as much as I can and because of the Shopify billing misunderstanding you're calling me a liar, a snake. I feel really hurt as I gave out my best for you. :( I wish we could have a conversation between us and I could again explain where Shopify support misinformed you and that we did everything correct like Shopify superior support said: https://prnt.sc/1d4hnzeLxYJF
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