Fruitage 9 Studio review for Tiny SEO Speed Image Optimizer

I downloaded this app accidentally and immediately deleted it when I realized it was not the app I was looking for. I did not explore the app or use its features. My concern was never simply about receiving a refund. The refund was appreciated, but that was not the reason for my review. What I find concerning is the way the response to my review makes it sound as though I needed this app, needed the company’s assistance, or was somehow unhappy because I did not accept their help. That is not what happened. My business does not primarily sell online. Most of my sales are in person, and I mainly use my website for customers to view my products and for sharing links. I therefore had no reason to need the optimization services being described in the response. I also want to address the statement that my store “optimized images” and “activated asset preloading.” I did not intentionally explore or use these services. I downloaded the app accidentally and deleted it immediately because it was not what I was looking for. Since uninstalling the app, I have also received multiple emails, including emails with subject lines such as “What would it take to get you back?” I consider these unnecessary, particularly since I have already uninstalled the app and have no interest in using it again. I understand that Shopify handles billing and I appreciate that the charge was refunded. However, repeatedly explaining how your company tried to help me does not address the actual point: I did not need the app or your services in the first place. I am entitled to leave an honest review based on my experience. I wish the company well, but I am not interested in the product and would simply like my decision to be respected. Received 8 emails in total.