CHEF ALI review for Qikify Mega Menu & Navigation

The app has a lot of potential and the mega menu itself looks good when it’s working, but the experience has been disappointing. I’m dealing with multiple technical issues across desktop and mobile, including Safari compatibility problems, menu flickering on initial page load, disappearing menus while scrolling, and limited mobile menu behavior. I reported all of these in detail, but after more than 12 hours there hasn’t even been a simple acknowledgment or response from support team. No matter how good the features are, customer support is the most important part of any app. Technical issues happen, but leaving customers without any response is frustrating, especially when the app is critical to the storefront navigation. I hope the support team improves their response time because the product has potential, but right now the lack of communication makes it difficult to recommend.