Qikify Mega Menu & Navigation
The reviews for this Shopify app are overwhelmingly positive, with users praising the app's functionality and the exceptional customer support provided by the team. Many users highlighted the quick response times and the effectiveness of the support in resolving issues. The app itself was described as easy to use, with features that met the users' needs. However, there was one negative review that criticized the app for poor and unresponsive customer support, which was in contrast to the majority of positive feedback.
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Der Support von Qikify war wirklich hervorragend. Mir wurde super schnell geholfen und mein Anliegen wurde sofort bearbeitet. Die Kommunikation war freundlich, kompetent und effizient. Die App selbst funktioniert tadellos und macht genau das, was sie soll. Klare Empfehlung!
Very useful app that completely solved our problems with Menu layout. Also, the people from the support of this app are extremely useful. I highly recommend it.
The app has a lot of potential and the mega menu itself looks good when it’s working, but the experience has been disappointing. I’m dealing with multiple technical issues across desktop and mobile, including Safari compatibility problems, menu flickering on initial page load, disappearing menus while scrolling, and limited mobile menu behavior. I reported all of these in detail, but after more than 12 hours there hasn’t even been a simple acknowledgment or response from support team. No matter how good the features are, customer support is the most important part of any app. Technical issues happen, but leaving customers without any response is frustrating, especially when the app is critical to the storefront navigation. I hope the support team improves their response time because the product has potential, but right now the lack of communication makes it difficult to recommend.
Hi there, Thank you very much for taking the time to share your feedback. We're truly sorry to hear about your experience, and we completely understand how frustrating it must have been. Please accept our sincere apologies for the delay in getting back to you. The gap in our response was due to our working hours combined with the time zone difference. While that explains the delay, it certainly doesn't change the experience you had, and we understand why it was disappointing. We're continuously working to improve our support coverage and expand our support hours so we can better assist merchants across different time zones as our resources allow. We value your feedback as it helps us improve our service and response process. If you have any unresolved issues, please reply directly via the in-app chatbox, and we will be happy to help you personally. Thank you for your patience and understanding, and once again, we sincerely apologize for the inconvenience. Best regards, Qikify Support Team
Had to use the CSS option to display the menu and that was beyond my abilities, contacted support and it was fixed within an hour Great work
Hi there, We're thrilled to hear you had a positive experience with our app! Your kind words mean a lot to us. We take customer satisfaction seriously and really want to provide our customers with a standard service. Thanks for taking the time to share your thoughts! It truly motivates us to keep delivering the best possible experience for our customers. If you ever need anything in the future, please don't hesitate to reach out. Thanks again, Qikify Team
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