Qikify Mega Menu & Navigation
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The app has a lot of potential and the mega menu itself looks good when it’s working, but the experience has been disappointing. I’m dealing with multiple technical issues across desktop and mobile, including Safari compatibility problems, menu flickering on initial page load, disappearing menus while scrolling, and limited mobile menu behavior. I reported all of these in detail, but after more than 12 hours there hasn’t even been a simple acknowledgment or response from support team. No matter how good the features are, customer support is the most important part of any app. Technical issues happen, but leaving customers without any response is frustrating, especially when the app is critical to the storefront navigation. I hope the support team improves their response time because the product has potential, but right now the lack of communication makes it difficult to recommend.
Hi there, Thank you very much for taking the time to share your feedback. We're truly sorry to hear about your experience, and we completely understand how frustrating it must have been. Please accept our sincere apologies for the delay in getting back to you. The gap in our response was due to our working hours combined with the time zone difference. While that explains the delay, it certainly doesn't change the experience you had, and we understand why it was disappointing. We're continuously working to improve our support coverage and expand our support hours so we can better assist merchants across different time zones as our resources allow. We value your feedback as it helps us improve our service and response process. If you have any unresolved issues, please reply directly via the in-app chatbox, and we will be happy to help you personally. Thank you for your patience and understanding, and once again, we sincerely apologize for the inconvenience. Best regards, Qikify Support Team
Not enough hand holding for beginners. When you install the app it's got a ton of preinstalled crap with no explanation of anything, and you have to figure it all out yourself. Otherwise it seems great
At first, the app promised an easy transfer of my existing menu – but after installation, I found out there’s no way to import it automatically and I had to rebuild everything from scratch. I spent a lot of time setting it up, only to realize the final result didn’t meet my expectations. The menu does not look like the one shown in the preview images – there’s no option to make it permanently visible (as shown in the app screenshots). Overall, very disappointing and a waste of time. Not recommended if you're expecting a fixed, static layout like the demo suggests.
Good app. Unfortunately, every 2 weeks there is a problem on the service of the app developers or of Shopify, so the whole menu is not visible on we website. Both on my main website and on my second website. Very bad for the customers. My website is now broken.
Hi J.R. We're sorry to hear that, but we can guarantee the problem is not from our Smart Menu. In fact, our app is still working well on desktop. But for mobile, your theme doesn't show the hamburger icon so there's no where to click on to open Smart Menu on mobile. Please read our response via email for more answers.
Be so careful if you use this app. They have high z-index which jumps over everything else. that means if you have in header or shopping menu your Sign/Log in button that will not work anymore. My customer couldn't log in and the support got back to me after a few days. I had to clean up their code, snippets, theme.liquid and spent 1h to find out what was wrong. Never ever.
We're so sorry to hear that you had a bad experience with Smart Menu. We hope you would need to know that the "high z-index" issue was caused due to the integration with your theme. Most Shopify themes don't face this issue, but some, unfortunately, might meet this problem. Usually we can fix this problem within a day, but you reached out to us out of our responsive support time, and we notice that you have uninstalled app before we had a chance to fix it. We sincerely sorry for not being able to give you the support as soon as you reached to us. However, if you reinstall Smart Menu, we will make sure to fix this issue for you right away. Please reconsider this offer as a way we could make it up for you. Wish you all the best.
overly expensive, Fairly easy to use but the cost really does outweigh the benefits looks good on a desktop but not at all on mobile a bit of a letdown.
Thanks for your feedback. Actually if you look around, our app is the cheapest menu app right now. And since your theme is not from Shopify theme store, we recommend to use CSS selector method for a better mobile menu. Please reach out to us at support.qikify.com for further assistance. Thanks.
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