All reviews

Rating Breakdown

  • 5
    97% (28 ratings)
  • 4
    0% (0 ratings)
  • 3
    3% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
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5 / 5 Share

June 25, 2024

I never leave reviews so for me to leave one is a big deal - even bigger deal when it comes to five stars! Smart notifications has nailed our biggest pain point which other apps lacked the capabilities to do. The option to send a PDF attachment for order fulfilment to our 3PL warehouse has saved me hours of manual order processing. On top of that, Kieran has been outstanding! He’s been nothing but helpful and gone above and beyond. When the default template wasn’t enough, he lended his wealth of knowledge to make my life easier! I honestly recommend getting this app and paying for the top plan because the benefit are outstanding!

Using app

--

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your incredible review, we really appreciate you taking the time to share your experience. As always, please do not hesitate to ask if you need further assistance. Cheers, Kieran

5 / 5 Share

Feb. 5, 2024

We are extremely pleased with this app, which has streamlined our email communications with customers to an impressive degree. The support team behind it has been consistently exceptional, providing top-notch assistance whenever needed. Without a doubt, I wholeheartedly recommend this app to anyone seeking to enhance their email automation processes.

Using app

6 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the lovely review. It always means a lot of receive feedback about the app and our customer service, especially when it's so positive. As always do not hesitate to get in touch if you need anything.

5 / 5 Share

Nov. 24, 2023

I have no words to describe the help, patience and kindness of Kieran! Not understanding or understanding very little of coding is not a problem for whoever needs that app because the help Kieran gives is above and beyond my expectations! And of course, the app is great and we can sent as much notifications our clients need. 200% recomment the app!

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the wonderful review. We work hard to deliver the best app and customer support we can and it's great to hear you've been so satisfied.

5 / 5 Share

April 13, 2023

We have been looking for the functionality this app provides since we started building our website over a year ago. Perfect for our use case, and Kieran has been super helpful with configuring the app and customizing the email layout. I just wish this had come up in our app searches sooner!

Using app

About 22 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 20, 2023

I had a very difficult task - to send DSA (DISTANCE SALES AGREEMENT) only to buyers from a certain country who completed and paid for the order on the site, the support service simply delighted me! They helped me set everything up, answered my questions very quickly. Just 11 points out of 10! I highly recommend the app!

Using app

6 months

Total reviews

3

Average rating

3.7

Developer Reply

We're so glad the app has solved this problem for you. Thank you for your kind words!

5 / 5 Share

Jan. 5, 2023

The Smart Notification App helped us to solve a specific use case (sending out a staff order confirmation after an order metafield has been updated). Kieran helped to quickly solve the issues we had in the beginning. The support is fantastic and the app does exactly what we need it to do.

Using app

2 days

Total reviews

2

Average rating

5.0

Developer Reply

You're very kind, thank you. I'm glad that the app fulfilled your use case and that I could be of assistance during configuration of the app. Please don't hesitate to reach out if you need anything else.

5 / 5 Share

Nov. 8, 2022

Fabulous app that has solved three big issues we have. Kieran has been very patient with us and has helped us out enormously so the support is second to none. The app is incredibly versatile and I would recommend to anyone without hesitation.

Using app

5 days

Total reviews

12

Average rating

5.0

Developer Reply

Thank you for the fantastic review, I'm glad you're so happy with the app and our customer service.

5 / 5 Share

Oct. 19, 2022

We were looking for a way to send an email from our store to each customer after they placed an order on our Facebook channel and this app was able to do that seamlessly! We were able to customize the email exactly how we wanted it and tweak it as needed. The support on this app is incredible! Kieran set up my email notification template, answered all of my questions, and always got back to me so quickly. I'm so glad we found this app!

Using app

About 1 year

Total reviews

13

Average rating

4.8

Developer Reply

Thank you so much for such a great review. We're glad the app has been such a success for you and your business and that you were pleased with our customer support. As always, don't hesitate to reach out if you need further assistance.

5 / 5 Share

Aug. 9, 2022

What an amazing app and customer service! Our brand needed to filter out customer payment and billing info and we were unable to do so with the Shopify user permissions, as it allowed our staff in training to see customer address, email, phone, payment info etc. This way we were able to hide some confidential information until our staff in training is actually hired. Extremely useful and responsive customer service 10/10 recommend!

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 24, 2022

Great app from a great team. As orders are handled by different teams determined by product type and location we have been able to use the app to automate fulfilment requests.

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 6, 2022

This app is absolutely incredible. We originally installed it to delay sending customer feedback emails after purchase, as well as vendor notifications on our orders. Since then have founds hundreds of different ways we can use this tool to make our experience for customers superior! It has a simple interface and is easy to use from the outset. What's more is the customer support for this app is excellent, Keiran was very quick to respond to our queries and suggest ways of getting the most from the app. Highly recommended - 5 stars!

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 22, 2022

Got this app to send custom notifications to staff for internal orders, as well as to notify vendors whose product we sell on our store. We've were using Shopify Flow for notifications, but kept getting complaints from vendors that the email format was very hard to read and confusing. With this app, notifications can double as packing slips. They are EASY to read, and look like normal Shopify notifications with line items and shipping details. I reached out to CS to see if we could edit the template of the notifications to fit our needs. The founder, Kieran, responded right away and made the edits promptly. Twice! Would recommend.

Using app

15 days

Total reviews

3

Average rating

5.0

5 / 5 Share

April 1, 2022

Very good customer support, also when some custom coding is required. Kieran is answering fast and delivers results.

Using app

15 days

Total reviews

5

Average rating

5.0

5 / 5 Share

March 10, 2022

Je souhaitais envoyer une notification intermédiaire à mes clients et cette app est parfaite ! Le support a été très réactif et a recréé le même visuel que mes notifs Shopify Bref, je recommande !

Store

15h45

Using app

4 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for such a great review! I’m so glad that the app is perfect for your use case and that you were happy with our support.

5 / 5 Share

Feb. 27, 2022

Amazing app! Really easy to install and excellent support from Kieran to help with the initial set up. Would give 10 stars if I could! :-)

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 23, 2022

A really useful app that helps us on a daily basis, in addition customer service is just perfect. Don't look any further !

Using app

8 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 18, 2022

App does EXACTLY what I needed without extra webhooks or previous coding knowledge. Customer service is fast and very friendly. highly recommend for anyone looking to automate and optimize their business. (I use another app orderly emails to design my emails)

Using app

2 days

Total reviews

13

Average rating

3.8

5 / 5 Share

Feb. 9, 2022

Before finding this app, I was emailing customers manually with booking information. Thanks to Smart Order Notifications once an order is placed the customer automatically receives an email with booking instructions. In addition, the service provider also receives an email with the customers contact info. This process as saved me so much time on the backend and also adds more of a tech feel to the ordering process. Kieran in customer support is very responsive and has been very helpful getting things set up! I am so happy to have found this app!

Using app

23 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 17, 2022

Does what is says it would do so far, Support is great & fast. Very very very useful app. Highly recommended.

Using app

About 1 year

Total reviews

12

Average rating

3.8

5 / 5 Share

Jan. 7, 2022

The Smart Order notification app has been integral to improving our workflow selling personalised goods and the dev support is great. Great job!

Using app

6 months

Total reviews

2

Average rating

5.0