Smart RSS Feed
Generate RSS/Atom Feeds of Products, Collections and Blog
Rating
3.5
feedback
21
chart
#1,362
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
5%
-
Less than a month
24%
-
Less than a year
48%
-
More than a year
19%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback. On the positive side, users appreciate the app's functionality in creating Pinterest pins quickly and easily. The app is also praised for its RSS feed feature and the 60-day free trial. Users find it helpful in managing Pinterest feeds and increasing traffic. Additionally, some users highlight the excellent customer service and support provided by the app developers. However, on the negative side, several users express frustration with the lack of support from the developers. Many complaints mention long response times to support tickets, with some users waiting for over a week without any resolution. This lack of timely and effective support seems to be a recurring issue for users, impacting their overall experience with the app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 19, 2024
Created Pinterest pins blazing fast, very simple and straightforward!
Thanks a lot for your appreciation!
June 17, 2024
very bad support
You had raised ticket #2482 on 16 Jun at 8:00 PM ET enquiring about a feature. We responded within 24 hours on 17 Jun at 4:44 PM ET clearly stating that the said feature was not available but we shall explore its feasibility. You should have checked the status of your ticket before posting a negative review about our support https://webmarked.freshdesk.com/a/tickets/2482
Nov. 19, 2023
This is an update to my original review of this product (shown below). I am changing my rating from 1 star to 5 stars due to a response from the "powers that be" for this app. It appears that I am the fault of the app malfunctioning due to some unintentional changes to some of the node settings. The repairs have been made and this app is working as it was intended to work. My thanks to the Smart RSS Feed personnel for their explanation of what was wrong, why it happened, and correcting the issue. Original Rating: Although the concept of this app is good, the customer service/tech support behind the product is either extremely slow or non-existent. One would think that if they were serious about a fee for this app that they'd take better care of the issues that this app has, such as this: "This page contains the following errors: error on line 14 at column 14: error parsing attribute name Below is a rendering of the page up to the first error." I've been waiting for 10 days for some response to my support ticket with literally no action from this app's support personnel. I'll give it a few more days, but I'm not going to keep this app if no one is going to maintain and service their customer base. IMO? Shoddy management If a response and fix are provided within the next 3-5 days, I'll consider updating this review to a better one. However, based on my current experience of this app's management, I'm not too hopeful that that's going to happen.
The issue associated with RSS feed on your store has been resolved. Due to some node name changes made by you, the RSS feed became invalid and the error showed up. We have restored the default value. Once you reinstall the app, the feed should work fine. Please don't make any changes to node names. Your ticket went unanswered because you had provided incorrect store URL. We get lots of spam tickets daily and verification of store URL is an approach we use to filter out such tickets. If you run into any further issues, please let us know.
Nov. 16, 2023
Was working well, but it's not working any more and I can't get anyone from support to respond to me.
We had replied to you on November 11 where we had asked for the Pinterest URL of your store for further diagnosis. Kindly check your Gmail Inbox. We are still awaiting your response.
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