Smart SEO AI & Image Optimizer
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As a business owner, there is no way to run a business if the apps used are not working and there is no customer service. Half the time, I couldn't even get into this app (it wouldn't open). The other half of the time I spent days and days trying to get the app to work once it finally opened. There is no customer service. Not a good look. If a business takes your money and gives you nothing in return, that seems like a scam to me! I do not believe that star ratings that they claim.
had bought a plan for $4.99 unlimited monthly instead of grandfathering me in he completely disabled app so i couldn't use it but still charged me. for how long i will never know, because its meant to be on autopilot, he then changed the pricing which is why he shut off my app its criminal. I left and will never come back because of that.
Hi Charlotte, This is Milen from Smart SEO. I am not sure what happened and what you mean by disabling the app. I checked at the time we got this review and we did not have any outages or anything that might be related to the issue on your end. But whatever the problem is I am sure we can fix it in a matter of minutes. Unfortunately we were not able to get in touch with you. If you are reading this please get in touch with us and we will get everything up and running and much more to compensate you for any frustration you might have had with the app. Issues do arise sometimes and I am sorry that you had one but if you give us a chance to resolve it and to compensate you I can assure you will have a much better website in terms of SEO. I hope to hear from you!
The target keyword dissapeared in all my products without sudden explanation, and the broken links section never worked. Costly and non effective.
Very disappointed, I install this app and then uninstalled, but there was left code, when I ask them for help, I need to install again and pay one monthly fee. Sent them emails, no reply.
Hi James, Please note that the best way to uninstall the app is to go to the Setup page and press the Remove Integration button. This is what we advised you do when you asked us for help. You would not have been charged $4.99 because you have already gone into a billing cycle. And in the unlikely situation that this billing cycle ended the minuted you installed the app again we would have refunded the charge. Still you went on to manually delete the app and broke your website. Now we would have fixed that was it not for the weekend. Your tickets arrived late Friday night. Please note that we sometimes provide support over the weekends but in general cannot afford to do so for an app which is generating less than a developer's salary. And this support case was indeed answered by us. Given all this I believe you review is completely unjustified, first of all because it wasn't us who broke your website obviously, second because we gave you a solution and third because in the prospect of paying $4.99 which would not have happened with 100% certainty you chose to risk your sales over the weekend and then blame us for this. I am sorry I have to be so direct but given all the hard work we have put into this app and the fact that we have been answering more than 30 support requests every day for the past two years I feel that this review is doing us great injustice!
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