ShipEZ‑ Shipping Rates & Rules
The reviews for the app are mixed, with some users expressing frustration over the lack of support and unresponsiveness from the team. Multiple reviewers mentioned difficulties in reaching out for assistance, with emails going unanswered and struggles with booking appointments. On the positive side, many users praised the app for its functionality, ease of use, and the excellent technical support provided by the team. Customers highlighted the app's ability to handle complex shipping scenarios, accurate rate calculations, and flexibility in creating shipping options. The support team, especially Brian, was commended for being helpful, responsive, and going above and beyond to assist users with setup and customization. Overall, while there were concerns about support responsiveness, the app itself was highly rated for its features and customer service.
Review RSS feed
No support response, no one to book, no one to email, tried changing plan and it didn't work
We have been trying to reach out to them; however, no one has replied to our emails. We are just wondering if the company is still active, as it is also not possible to book a “Schedule a Call” appointment through their website.
Hello Tokyobike オンラインストア , and thank you for flagging this — we're truly sorry for the trouble reaching us. We recently had a technical issue with our chat box and our "Schedule a Call" booking, which is why your messages didn't get through. We're fixing both now. We are very much active and ready to help. For now, please email us directly at [email protected] or [email protected] and we'll prioritize your case right away. We'd genuinely appreciate the chance to make this right.
We've been unable to reach anyone at Smartive about set-up. We've tried emailing [email protected] and using the chat but have struggled to get any assistance. 5-Star reviews seem fake.
Hello Paragon Company Store and thank you so much for reaching out — we're truly sorry for the frustration this has caused. This is absolutely not the experience we want for you. We recently ran into a technical issue with our chat and booking, and our email replies have been slower than they should be, which made us much harder to reach. We're working hard to fix both. Since [email protected] didn't get through, we'd love for you to email us at [email protected] — a member of our team will personally reach out and walk you through your set-up, step by step. We can assure you our reviews come from real merchants, and we completely understand the doubt when you haven't been able to reach us. We'd be so grateful for the chance to turn this around for you.
Thank you so much for the 5-star rating! We really appreciate your support.
The app is great and fits our business requirements perfectly. It calculates shipping costs very quickly. Also, the technical support is excellent—very helpful and prompt.
Thank you so much for your wonderful review! We’re glad to hear the app fits your business needs and that the rate calculation works quickly for you. We truly appreciate your feedback, and we’re always here to help whenever you need support.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.