Italvave review for ShipEZ‑ Shipping Rates & Rules
April 2, 2025
Absolutely amazing customer response and support. We have unique and complex business rules that involve third-party apps for product options that generate products dynamically with multiple shipping profiles by product type. The live chat/customer support was super responsive, and they have gone above and beyond with implementing custom functions to support our business (and others in the process) so new product data can sync for calculated rates. They also went into their app and set up test scenarios for the unique business rules we have in place so we could see how it needed to be set up since it is not a typical use case shown in the documentation (quantity-based by profile/zone, but also flat cost per item after a threshold). I can't recommend them highly enough!
Thank you so much for your kind words and detailed feedback! We’re thrilled to hear that our app and support team were able to meet your complex business needs. Our goal is always to provide flexible solutions, and we’re glad we could implement the necessary customizations to support your unique shipping setup. It was our pleasure to assist you, from live chat support to setting up test scenarios for your specific use case. We truly appreciate your trust in our app, and if you ever need further assistance or enhancements, we’re always here to help. Thanks again for your recommendation!
