WHF Smart Tags for Shopify

WHF Smart Tags

Automatically tag products, orders & customers, the smart way!

Developer
View on App Store

Rating

3.3

feedback

84

Reviews

chart

#8,460

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    1%
  • Less than a month
    27%
  • Less than a year
    36%
  • More than a year
    35%

Reviews Summary

The reviews for this Shopify app are mixed, with both positive and negative aspects mentioned. On the positive side, many users have found the app to be effective in automating tagging and have experienced no issues with its functionality. They appreciate the time-saving and error-reducing benefits it provides. Additionally, some users have praised the excellent customer service they received, with detailed and helpful responses from the support team. On the negative side, there are numerous complaints about the lack of customer support and slow response times. Many users have reported not receiving any response to their inquiries, which has led to frustration and difficulties in resolving issues. Some users have also mentioned glitches and limitations in the app's features and pricing structure as areas of concern.

Highlights

Effective automation and time-saving benefits
Excellent customer service and support
Lack of customer support and slow response times
Glitches and limitations in features
Concerns about pricing structure

Rating Breakdown

  • 5
    60% (50 ratings)
  • 4
    1% (1 ratings)
  • 3
    5% (4 ratings)
  • 2
    7% (6 ratings)
  • 1
    27% (23 ratings)

All reviews

1 / 5 Share

Sept. 19, 2023

I don't think this company actually exists anymore. Used to be able to get a response from them when things go wrong (which happens a lot), but they literally just don't respond now. Guessing someone set this up at some point and is not off doing other things. Buyer beware!

Using app

--

Total reviews

2

Average rating

1.0

1 / 5 Share

Sept. 29, 2022

No reply from support in 8 days. The app does what it is supposed to, but help is nonexistent. I will update if I hear back from them.

Using app

Over 2 years

Total reviews

10

Average rating

4.2

1 / 5 Share

Oct. 18, 2021

I literally never leave reviews but the customer support for this app is horrific. I reached my limit on the current plan and I've been trying tp upgrade my plan for months and months now with absolutely no response from the team

Using app

Over 2 years

Total reviews

3

Average rating

3.3

3 / 5 Share

Sept. 29, 2021

I emailed and live chatted more than a handful of times for support and didn't get a single response. Couldn't get app to work. :(

Using app

23 days

Total reviews

6

Average rating

3.3

5 / 5 Share

Sept. 14, 2021

This app does what it says it is going to do and we have seen it to work flawlessly thus far. We use it to tag products automatically and it has been going strong with its real-time tagging for a month with no hiccups. Hopefully it will continue but so far it has proven to be a great app for a small business.

Store

RC-N-Go

Using app

21 days

Total reviews

7

Average rating

4.9

All reviews

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