Poshnexus review for SmartCopy
March 6, 2024
I recently installed the SmartCopy app on my Shopify store. I must say that I was excited to explore its features during the 1-day free trial. However, I encountered a concerning issue with the billing process. Despite understanding that I had a 1-day free trial, I was billed $24.99 before the end of the trial period. This unexpected charge has raised concerns on my end. I believe in the importance of fair and transparent billing practices, and I would like to bring this matter to your attention for immediate resolution. I did not authorize any charges outside the agreed-upon trial period, and this action appears to be in violation of your own terms and Shopify's billing policies. I kindly request that you investigate this matter promptly and provide a refund for the unauthorized charge. It's crucial for me as a user to feel confident in the integrity of the apps I choose for my store.
Thank you for bringing this matter to our attention. We apologize for any confusion or inconvenience caused by the unexpected charge on your account. Please be informed that SmartCopy does not initiate any charges outside of what is agreed upon by our users. In this case, it appears that the billing issue may have stemmed from the Shopify system. However, rest assured that we are committed to assisting you in resolving this matter promptly. We recommend reaching out to Shopify's support team to request a refund for the unauthorized charge. They should be able to investigate the issue further and help you recover your money. If you encounter any difficulties or require further assistance, please do not hesitate to reach out to our customer support team. We are here to support you throughout this process and ensure that the matter is resolved to your satisfaction. We appreciate your understanding and continued support of SmartCopy. Thank you for bringing this to our attention, and we are dedicated to assisting you in any way we can. Best regards,
