All reviews

Rating Breakdown

  • 5
    79% (393 ratings)
  • 4
    14% (72 ratings)
  • 3
    3% (13 ratings)
  • 2
    1% (4 ratings)
  • 1
    4% (18 ratings)
Review RSS Feed Review RSS Feed

1 / 5 Share

Nov. 10, 2024

fake

Using app

1 minute

Total reviews

1

Average rating

1.0

Developer Reply

We're sorry to hear about your experience. Our team's eager to resolve any issues and one of our associates have reached out to you via email. Looking forward to sorting this out with you!

1 / 5 Share

Oct. 20, 2024

Using app

About 1 month

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations. We aim to provide the best service and products to our customers. If you could share more about what went wrong, we would greatly appreciate it. Your insights will help us improve. Please reach out to us directly at [email protected], and we’ll do our best to resolve the issue.

1 / 5 Share

July 29, 2024

DONT USE. they wont give you any features and will not answer you. Total SCAM

Store

My Store

Using app

About 2 months

Developer Reply

I am truly sorry to hear about your negative experience with Smartli. Your feedback is very important to us, and I apologize for any frustration or inconvenience you’ve encountered. We take such concerns very seriously and are committed to resolving this issue promptly. It appears there has been a misunderstanding, as we strive to provide robust features and responsive customer support to all our users. I would like to personally assist you in addressing your concerns and ensuring you receive the support and features you need. Could you please provide more details or contact our support team directly at [email protected]? We are here to help and rectify any issues you’ve faced. Thank you for bringing this to our attention, and I hope we can turn your experience around.

1 / 5 Share

July 19, 2024

Waste of money

Using app

4 months

Total reviews

2

Average rating

3.0

Developer Reply

HI there! I have reached out to you via email! Please let me know how I can assist you.

1 / 5 Share

July 24, 2024

In the advertising there is a free account, so that way you can test it, but when you load it to your store no free account and wont let you test it without choosing a plan... WATCH OUT - Still waiting on Support to answer my questions

Using app

5 minutes

Total reviews

3

Average rating

3.7

Developer Reply

I have reached out to you via email. Please respond so I can resolve this for you as soon as possible. Thank you!

1 / 5 Share

Jan. 13, 2024

have not yet tried it

Using app

13 days

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for reaching out and sharing your experience with us. I'm very sorry to hear that you had a negative experience with our app. Your feedback is incredibly valuable, and we want to ensure we address any issues you’ve encountered. Please reach out to me at [email protected] so I can help you.

1 / 5 Share

Jan. 2, 2024

There's no free tier; it's misleading to claim on Shopify apps that there's a free tier when we have to opt-in for a free trial that will charge me if I forget to set it off.

Using app

8 minutes

Total reviews

1

Average rating

1.0

Developer Reply

Hi there! Rochelle here. I have reached out to you via email. I would love to resolve this matter with you so please reach out to me at [email protected]

1 / 5 Share

Oct. 27, 2023

Deleted the app and still taking my money i will back charge for fraud

Using app

18 days

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for reaching out and sharing your experience with us. I'm very sorry to hear that you had a negative experience with our app. Your feedback is incredibly valuable, and we want to ensure we address any issues you’ve encountered. Please reach out to me at [email protected] so I can help you.

1 / 5 Share

Sept. 7, 2023

Be aware, They take your money even if you end before the trail. (apparently removing the plugin is not enough) Then you email them and there will be no response until you leave a bad review. Then they will tell you it's your fault because you did not end the trail right. Then they will tell you they have a " No refund policy" even tho they just stole your money. Then they will blackmail you into removing the bad review first before giving back your money. So they don't want you to know the truth on how bad their service is. And that's the truth. I'm not the first one with this bad experience, and i will probably won't be the last. All the other people were forced to remove their bad review to get their money back. I'm not playing your shady games.

Using app

About 15 hours

Total reviews

1

Average rating

1.0

1 / 5 Share

Aug. 21, 2023

Scam! Avoid use this app!! No customer service or support either… Asked them to cancel my subscription last month but didn’t end it and still draw money for another month… Also the chat support is taken away on their site… 1/5

Store

Lxytrip

Using app

About 2 months

Total reviews

3

Average rating

3.7

Developer Reply

Hi! Sorry about that! Please get in touch with me at [email protected] so I can help you with this. I am looking forward to your email. -Rochelle

1 / 5 Share

July 23, 2023

Nothing is free with this app. There is no “free trial” and there is no “free plan.” Oh, and there is no “VIP” support at night. I would highly recommend avoiding this app at all costs. I installed it because it said on the installation page that it comes with a Free Plan which includes 20 product descriptions. However, when you try to edit anything but the original description manually (not AI-generated), it requires you to sign up for what they call a “Free” trial, and then they proceed to collect payment information in order to charge $0.99 for the aforementioned “FREE” trial. Right on the app page, they advertise the “Starter” plan which is “FREE” and includes 20 SEO-Optimized Descriptions, Premium AI-Generated Keywords, and VIP Support. From using the app myself, I learned that you DO NOT have access to any of these features without the PRO plan which costs money. On top of that, they’re offering the “FREE” trial for the pro plan, and as mentioned before, it costs money. The VIP Support which I would assume is the live chat, as email support is pretty typical and I would not consider it VIP, includes waiting for them to email you back because no one is available to handle the chat. I assume they’re in North America, like me, and that they’re asleep at 1 in the morning. However, advertising VIP support is a bit misleading as there is no support, and I still have a round-the-clock business to run. So, in the meantime, while they are asleep, I will be waiting for an email response in regard to the questions I have. They have also placed a timer, I believe it's 30-minutes, for me to take advantage of "Free" trial that costs money. So, there is no point in me keeping the app installed. Therefore, I will be uninstalling it, which is why I do not recommend even installing it in the first place unless you plan on paying $30/month. In short, I would not recommend installing this app if you are expecting them to follow through on anything they say or promise as their statements on the very initial installation page are both misleading and inaccurate. Throughout my years of working in many different business industries, this is not how I would recommend a business conduct itself, especially when expecting their customers to be paying customers. I hope I have saved you some time. Take care.

Using app

30 minutes

Total reviews

6

Average rating

3.7

Developer Reply

We apologize for any discrepancies between the product description and the write-up; we'll work on ensuring better alignment and clarity in the future. Additionally, we understand that pricing is a concern for you. We continually strive to provide the best value and will take your feedback into account as we review our pricing structure. Your input is invaluable in helping us improve, and we appreciate your honesty. Please reach out to me at [email protected] so I can help you.

1 / 5 Share

July 10, 2023

This app was nice until I realized that this company doesn't have a way to cancel your subscription and will continue to charge your card on file long after the trial is over. I'd like to cancel my subscription. I attempted emailing them but it appears they don't respond to that either. 0/10 would not recommend.

Using app

3 months

Total reviews

1

Average rating

1.0

Developer Reply

We understand that pricing is a concern for you. We continually strive to provide the best value and will take your feedback into account as we review our pricing structure. Your input is invaluable in helping us improve, and we appreciate your honesty. Please reach out to me at [email protected] so I can help you.

1 / 5 Share

May 28, 2023

So, long story short....I cancelled a trial wiithin the trial period. Was then charged an obscure amount. Emailed on three occasions demanding a refund with no reply. Contacted shopify who contacted the app developer demanding the same. They also received no reply. After this I left a negative review. It was only after this that Rochelle contacted me asking for me to remove my review promising me that if I did so I would receive a full refund. After removing the review no refund was given! Disgraceful!! They basically tried to bribe me into removing my honest review and I felt backed into a corner and took it down as I really needed to get the money back. So upon looking at my bank statement today they have gone and charged me again. I am absolutely livid!! This is shocking behaviour. I will be contacting my bank to report fraudulent activity. I am just starting up my shop and have no income from it yet and do not have really have spare cash hanging around to give away to people like this. They tried to say as I cancelled the app on the shopify storefront I would not be entitled to a refund they said it needed to be done on their website.....what on earth??? At no point was this stated anywhere and I only ever accessed the app on the shopify platform and was not even aware that they had a website. I am disgusted with this company and will be reporting them again to shopify. STEER CLEAR, no doubt they try to contact me again with more lies whilst asking me to remove my review. This time they will be ignored and this review will stay up here for all to see. Incidentally looking at reviews othet have had the same issue. So proceed at your own peril!

Using app

3 days

Total reviews

6

Average rating

4.3

Developer Reply

Hi Rebecca. Apologies for the confusion. I tried reaching out to you via email at your support email but got no response. We needed some information to process your request. Please check your email so we can resolve this for you. -Rochelle

1 / 5 Share

March 28, 2023

No customer support at all. They promise a free 1 month for giving reviews, but then turn silent and ask for payment. Have sent them more than 4 inquiries but no reply from their end.

Using app

12 days

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for your feedback! We value our customers' opinions and will use your input to improve our services. I will forward your message to the team so we can look into it. If you need any further assistance, feel free to reach out to us and we'll be happy to help you! - Irene

1 / 5 Share

March 12, 2023

Won't import all the products from my store. Asking me to review your product before I can even get a chance to use it and I have to put at least 100 characters, this is not a great start. will update review if i can figure out how to import all the products from my store.

Using app

9 days

Total reviews

1

Average rating

1.0

Developer Reply

Thank you so much for taking the time to write this feedback. We make it a point to be known for customer service, so this situation caught us a little off guard. Could you provide us with more detail about the situation? Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward. Thank you so much, and I look forward to hearing from you! - Irene

1 / 5 Share

March 7, 2023

App does not work. Everytime I try to use the product description feature, I get the messasge "Internal server error". Would not recommend.

Using app

3 days

Total reviews

1

Average rating

1.0

Developer Reply

We are sorry to hear about your experience but thank you for sharing it. Your feedback helps us know what we can improve on. Rest assured that appropriate actions will be taken to address your concerns. We are committed to resolving issues and would love to help you. Please feel free to chat with us or send us an email so that we can investigate this matter immediately. - Irene

1 / 5 Share

Feb. 15, 2023

Fantastic Service I recommend this app. It does all the work for you so you can spend time on things that matter.

Using app

About 2 months

Total reviews

1

Average rating

1.0

Developer Reply

Hello there! Thanks for your feedback! You may contact me at [email protected] with your questions or any suggestions!

1 / 5 Share

Jan. 22, 2023

You say this app is FREE but you only get 1 product description for free! The plans are *very expensive* and there's no warning before installing about the pricing. Very deceptive and unethical. AVOID

Using app

6 minutes

Total reviews

2

Average rating

1.0

Developer Reply

Hi there, Sorry you feel that way and thanks for your feedback. The app is free to install and yes we have a free 7 days trial. We do not charge anything unless you choose to upgrade the plan. We do not engage in any unethical practices. Will be happy to resolve any concern you might have. Thanks