Smartreply AI Customer Service
Answer customers faster & drive growth for your brand with...
Rating
5.0
feedback
21
chart
#1,044
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
5%
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Less than a day
0%
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Less than a month
86%
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Less than a year
5%
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More than a year
0%
Reviews Summary
The reviews for the SmartReply Shopify App are overwhelmingly positive, with users praising its ease of use, time-saving capabilities, and effectiveness in handling customer inquiries. Users appreciate the seamless integration, customizable FAQs, and AI-driven responses that have significantly reduced response times and improved customer satisfaction. The app has been described as a game-changer for businesses, especially for solo entrepreneurs looking to streamline customer support without the need for a dedicated team. Customers have highlighted the prompt, personalized help provided by SmartReply, leading to increased engagement and conversions. Some users have also mentioned the app's ability to handle social media replies and automate responses to customer reviews, further enhancing the overall customer experience.
Highlights
Review RSS Feed
All reviews
Jan. 9, 2026
This app is very easy to use, and configuring the rules and instructions to work with the system is straightforward. Compared to other apps we’ve tried, this one is much easier to navigate and truly user-friendly. I also had a call with one of their guys, and he thoroughly walked me through everything I needed to know to get started. The onboarding experience was smooth and very helpful. Highly recommended!
Dec. 23, 2025
the bot works perfectly im working just fine knowing that the bot got my back
Dec. 3, 2025
Smart reply is now one of the most essential tools we use. Not only does it save hundreds of labor hours, but it actually increases the success of our meta ads through better engagement and fast response time. Great tool and great guys over at smart reply.
Nov. 9, 2024
No more lost sales due to delayed responses! SmartReply's instant support has boosted conversions.
Nov. 5, 2024
Game-changer! SmartReply's AI-driven support has reduced my response time by 80%. My customers love the instant responses!
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