Smartreply AI Customer Service
Answer customers faster & drive growth for your brand with...
Rating
5.0
feedback
21
chart
#957
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
0%
-
Less than a month
86%
-
Less than a year
5%
-
More than a year
0%
Reviews Summary
The reviews for the SmartReply Shopify App are overwhelmingly positive, with users praising its ease of use, time-saving capabilities, and effectiveness in handling customer inquiries. Many users mentioned that the app significantly reduced response times, improved customer engagement, and streamlined their support processes. The AI-driven responses were highlighted as a game-changer, allowing businesses to focus on growth and innovation while providing prompt and personalized help to customers. The customization options, seamless integration, and user-friendly interface were also commended.
Highlights
Review RSS Feed
All reviews
Jan. 9, 2026
This app is very easy to use, and configuring the rules and instructions to work with the system is straightforward. Compared to other apps we’ve tried, this one is much easier to navigate and truly user-friendly. I also had a call with one of their guys, and he thoroughly walked me through everything I needed to know to get started. The onboarding experience was smooth and very helpful. Highly recommended!
Dec. 23, 2025
the bot works perfectly im working just fine knowing that the bot got my back
Dec. 3, 2025
Smart reply is now one of the most essential tools we use. Not only does it save hundreds of labor hours, but it actually increases the success of our meta ads through better engagement and fast response time. Great tool and great guys over at smart reply.
Nov. 9, 2024
No more lost sales due to delayed responses! SmartReply's instant support has boosted conversions.
Nov. 5, 2024
Game-changer! SmartReply's AI-driven support has reduced my response time by 80%. My customers love the instant responses!
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