Sierra Nevada General Store review for SM: SMS, Popup Email Marketing

Hi there. My name is Peter, and I’m a Customer Success Manager at Smartrmail. Thank you for providing your feedback. We take accusations of sending unrequested emails on our customer's behalf very seriously. At its core, Smartrmail is designed never to send an email on a customer's behalf unless they have opted in or agreed. After triple-checking our logs, I can confirm that you activated Product recommendation emails. Here is the time and date stamp for the same => (2:52.52pm Dec 5, 2024). This was then disabled at 8:12:56 on December 9th, 2024. During that time, an automated email went out to your subscribers, as intended by activating this feature. To take this further, we manually reviewed all accounts that installed Smartrmail in the last 30 days and confirmed we did not send any automated emails without the user’s consent. The automated series can only be turned on via manual action. That said, we will still review the onboarding process to ensure all steps are clear to our users. We are happy to share all this variable data with you and Shopify. If you need further clarification, please book a call, and any team member or I will happily answer any questions with complete transparency. Thank you, and Happy Holidays! Peter