SmartrMail Email Marketing SMS for Shopify

SmartrMail Email Marketing SMS

SmartrMail - AI Email Marketing Newsletter, Pop up, SMS

Rating

4.8

feedback

583

Reviews

chart

#207

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    2%
  • Less than a month
    14%
  • Less than a year
    51%
  • More than a year
    31%

Reviews Summary

The reviews for the SmartrMail Shopify App are overwhelmingly positive, with customers praising the app's ease of use, customer service, and effectiveness in email marketing. Many users highlighted the exceptional customer support they received, with specific mentions of representatives like Jesse, Moe, Yasmine, and Nicolas going above and beyond to assist them. Customers appreciated the quick responses, helpful guidance, and personalized assistance provided by the team. The app itself was commended for its user-friendly interface, variety of features for email customization, and seamless integration with Shopify. Some users mentioned that SmartrMail helped them increase revenue through automated email campaigns and pop-ups. However, there were a few minor issues mentioned, such as emails going to spam folders and some design limitations in the app's features.

Highlights

Positive customer service and support
User-friendly interface and ease of use
Effectiveness in email marketing and revenue generation
Integration with Shopify
Minor issues like emails going to spam folders and design limitations

Rating Breakdown

  • 5
    89% (520 ratings)
  • 4
    7% (42 ratings)
  • 3
    1% (7 ratings)
  • 2
    1% (6 ratings)
  • 1
    1% (8 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 28, 2024

I’d like to first start off by saying that I have been using this app for 10 years as of this month. This is a fantastic app and one of the best regarding email marketing on Shopify. This review is specifically geared toward the employee who has gone above and beyond to ensure I’m taken care of. It isn’t every day that you have a 10-year customer of your app or service, but after 10 years of using these services, I needed assistance with really fine-tuning both of my store's marketing campaigns. “Jesse Correy” is the representative from this company who has gone above and beyond to take care of me. We have worked together to make changes to both of my stores to fine-tune everything to bring the most ROI back to my business. Jesse Is located in New Zealand, and I’m located in the United States. Obviously, we are in different time zones. Jesse Has spoken to me during my business hours (which makes it somewhere around 1am in the morning in New Zealand) numerous times. This is unbelievable, as I don’t know of any other company that would have an employee work at all hours of the night to assist their customers. Jesse did exactly this multiple times, and I’m happy to say after several months of working together, my email marketing is on point now & I really wish I had reached out previously to get everything tuned the way it is now. If you have any doubts about this company, take a look at their reviews, as they speak for themselves. Jesse and the entire team are definitely on top of their stuff and don’t hesitate to go out of their way to help their customers. In my opinion, this is what makes a business a good business. Sorry for the super lengthy review, but I wanted to pass on my feedback to not only other customers who might be interested, but also company management, so that they know how great of an employee they have working on their team. Jesse, if you see this review, thank you brother. Thank you for everything that you did for me to help get my store dialed in the way it is now. I look forward to many more years working with SmartrMail! :)

Using app

--

Total reviews

2

Average rating

5.0

Developer Reply

Good morning K8 Stinger team! 👋 Thank you so much for this thorough review of our service. It means a lot when a long-time user such as you sends us such feedback. Our number one priority is the success of Shopify merchants sending their email marketing campaigns with SmartrMail, and we're glad to hear that you appreciate this dedication. Make sure to reach out to our team should you need any assistance. Happy sending 🚀

5 / 5 Share

Jan. 24, 2024

First day using basic features of the app like pop ups and automations and its been performing as expected thus far. I must commend the customer service team for the response and clarity in providing diagnosis and workarounds for new users. Jesse in particular was extremely helpful and i would recommend any small business to give this app a try (:

Using app

About 12 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback TABB Apparel ✨ We're glad to hear that you appreciated our customer support's assistance. Make sure to let us know if there is anything else we can assist you with!

5 / 5 Share

Jan. 8, 2024

SmartrMail automations have been a game changer for our business. Easy to set up and generate ongoing incremental revenue.

Using app

About 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi ReadyToShip Shipping Supplies team! Thank you for your feedback! We're glad to hear that you appreciate our automation creation process and the revenue you are generating with email marketing. Feel free to let us know if there is anything else we can assist you with! Happy sending 📧

5 / 5 Share

Dec. 7, 2023

Excellent customer support, I had a meeting with one of the guys and he helped me edit my abandoned cart emails Plus a subscription pop up. I really like the responsiveness of the team.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Good morning Sensory Play Store team ✨ Thank you for your feedback, we're glad to hear that our team was able to assist you with your abandoned cart + pop-up set up. If you need any further assistance in setting up more automations like welcome emails, back-in-stock emails, browse abandonment emails, or win-back emails, feel free to send us a message through our in-app chat and we'll be happy to make this a walk-in the park for your team 😊 Have an amazing day ahead!

5 / 5 Share

Dec. 5, 2023

Yasmine was wonderful with importing our templates and such. Great app

Using app

8 days

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for your feedback Shady Front team! 😊 We're glad to hear that Yasmine was able to assist you with your template import. Feel free to let us know if there is anything else we can assist you with! Happy sending 📧

All reviews

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