SmartrMail Email & SMS
The reviews are overwhelmingly positive, with many users praising the app’s ease of use, professional-looking email templates, automation features, and strong Shopify integration. A major recurring strength is customer support: reviewers repeatedly mention fast, friendly, knowledgeable, and highly responsive help from the team, often naming specific staff members who went above and beyond to solve setup issues, customize campaigns, and guide new users. Several merchants also say the app has helped increase sales, improve email marketing performance, and save time through automated product linking, abandoned cart follow-ups, and newsletter creation. The negative feedback is much smaller in volume but serious in tone. A few reviewers report billing problems, including unexpected charges, account verification issues, and difficulty getting refunds or proof of charges acknowledged. Others describe technical or operational concerns such as AI-generated content errors, incorrect branding or business details, lost email accounts, glitches in product recommendations, and emails landing in spam folders. Overall, the app is viewed as effective and well-supported, but some users raise concerns about billing transparency and reliability in certain advanced features.
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I just switched over from using Constant Contact, and I'm still learning my way around. The support team was awesome and very engaged in helping me get my first newsletter out. I love that the product blocks are directly tied to my store; just pick a product, and it loads all the necessary info and links. So far so good!
I have been using SmartrMail for 5+ years for my retail shop. The app makes it easy and seamless to automate email contact with our customers, to promote new products to existing customers and to have an overall process in place to handle this portion of our business. I recommend SmartrMail for retail business.
Thank you for being with SmartrMail for over 5 years! We’re really glad to hear that the automations and tools have helped streamline the communication with your customers. We truly appreciate your recommendation and continued support! 😊
We are using Smartrmail for our email automations and are very happy with the app. The support team is excellent, very responsive, friendly, and truly helpful. They took the time to understand the issue in detail, explained everything clearly and resolved it quickly. The whole experience felt professional and supportive from start to finish. Highly recommended for anyone looking for a reliable email automation/newsletter solution for Shopify.
Thanks so much for taking some time away from your busy shop to leave a review for SmartrMail. We're glad you had a great experience with our tool and our support team and are happy to provide email marketing services to WeserklecksWERK.
Been using these guys for a few years. What a great team they are. Nothing is to much trouble even when we had a few problems. They are on it. Look forward to working with them
THEY HAVE NOT VERIFEID MY ACCOUNT, AND CHARGING ME PAYMENT EVERY MONTH OF $65.93. THAT'S SO WRONG. I HAVE NO IDEA, WHERE THIS COMPANY IS LOCATED, AND WHAT TYPE OF LAW THEY ARE FOLLOWING.
Hello - We have not been able to reach you to either by email or by in-app message to get the required information to verify your account. When the free trial expired you were charged as is normal for trial periods. If you could please reply to our requests for verification I'm sure we can resolve this for you. It is important that we verify SmartrMail users to ensure the best delivery rates for all of our subscribers.
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