All reviews

Rating Breakdown

  • 5
    89% (263 ratings)
  • 4
    6% (17 ratings)
  • 3
    1% (4 ratings)
  • 2
    1% (2 ratings)
  • 1
    3% (8 ratings)

Reviews with Text

  • 100% (293)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 3, 2026

I have been using SmartrMail for 5+ years for my retail shop. The app makes it easy and seamless to automate email contact with our customers, to promote new products to existing customers and to have an overall process in place to handle this portion of our business. I recommend SmartrMail for retail business.

Using app

About 6 years

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for being with SmartrMail for over 5 years! We’re really glad to hear that the automations and tools have helped streamline the communication with your customers. We truly appreciate your recommendation and continued support! 😊

5 / 5 Share

Feb. 16, 2026

We are using Smartrmail for our email automations and are very happy with the app. The support team is excellent, very responsive, friendly, and truly helpful. They took the time to understand the issue in detail, explained everything clearly and resolved it quickly. The whole experience felt professional and supportive from start to finish. Highly recommended for anyone looking for a reliable email automation/newsletter solution for Shopify.

Using app

12 months

Total reviews

5

Average rating

5.0

Developer Reply

Thanks so much for taking some time away from your busy shop to leave a review for SmartrMail. We're glad you had a great experience with our tool and our support team and are happy to provide email marketing services to WeserklecksWERK.

5 / 5 Share

Feb. 11, 2026

Been using these guys for a few years. What a great team they are. Nothing is to much trouble even when we had a few problems. They are on it. Look forward to working with them

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 11, 2025

Great app! It helped me a lot in converting customers into sales.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

July 23, 2025

Easy to use creates a professional looking newsletter

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

June 19, 2025

Amazing app. Does everything we need for my website. So helpful to increase my sales too and good customer support! :)

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 10, 2025

Amazing app. It does everything I used to have to do manually. It takes such a load off me. Very simple and intuitive to use. The staff is great too. I had an issue and they jumped right on it. Definite 5 stars on this one.

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 16, 2025

Awesome app and an even more amazing team. Jesse is my rep and he is extremely helpful, always ready to assist and super friendly and easy to deal with. I look forward to building a long term relationship with this company. Thank you.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 6, 2025

Very helpful support service to rectify issues when they arise.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 25, 2025

The customer service with this app is personal, professional and efficient. It is also very quick. I had some issues with setting my currency correctly for my region and the queries were dealt with promptly and efficiently.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 30, 2025

Amazing App. Peter and Sourabh helped me out a ton. love the simplicity of it.

Using app

About 4 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 27, 2025

I've been using this app since I started on Shopify 4 years ago, I love it - great features, highly customisable & most importantly, amazing customer support. Great work guys

Using app

About 4 years

Total reviews

11

Average rating

5.0

5 / 5 Share

Dec. 4, 2024

Had a few issues setting up a Xmas/New Year Notification Pop-Up and Yasmine came to the rescue & sorted it out in no time !!! Great assistance & Service

Using app

About 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 28, 2024

AMAZING AMAZING AMAZING. It has been such a pleasure working with this team - especially Jesse and Mrunal. This is a completely different experience to what I have had with other email marketing apps, the process was extremely smooth and professional and any queries or concerns I had were very quickly answered or solved. Jesse was super responsive and really made it a stress free and enjoyable experience. I feel like I have finally got some really great looking email flows and I would strongly recommend them to anyone wanting to get to the next level with their email marketing.

Using app

29 days

Total reviews

4

Average rating

4.0

5 / 5 Share

Sept. 10, 2025

The Smartrmail team has not only built a powerful app that covers the entire spectrum of e-commerce from A to Z—it also stands out thanks to its superb customer service. We received in-depth advice and felt we were in professional hands at all times. That's hard to find these days! You rock!

Using app

Over 4 years

Total reviews

6

Average rating

3.7

5 / 5 Share

Nov. 15, 2024

I am not new to marketing, but I am new to email campaigns and setting up my own website. I had a few challenges setting up the foundations to make everything work between my domain host and automated workflows, and SmartrMail's technical team responded quickly, expertly and in terms I could understand. Thank you SmartrMail!

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 25, 2024

Very helpful with customer service and quick to respond to issues. The app itself is very easy to use but sometimes we non-techies need a little assistance. Glad to know we can get good service when we need it.

Using app

About 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 1, 2024

Using app

About 6 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 6, 2024

SmartrMail is an excellent choice for small and medium-sized Shopify stores. It's user-friendly and offers great features like customizable templates and automation. The standout is their exceptional customer support, always responsive and helpful. Highly recommended for any business looking to enhance their email marketing with ease and reliability.

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 5, 2024

This app does everything as advertised and the staff is very helpful. We have been working with Jesse on the setup for our business and he is very knowledgeable and also works extremely close with us, even staying in communication over weekends. It feels as if Jesse really cares about the growth of our business and we are excited to continue to work with him and see the results!

Using app

13 days

Total reviews

9

Average rating

4.9