SmartrMail Email & SMS

Hello - We have not been able to reach you to either by email or by in-app message to get the required information to verify your account. When the free trial expired you were charged as is normal for trial periods. If you could please reply to our requests for verification I'm sure we can resolve this for you. It is important that we verify SmartrMail users to ensure the best delivery rates for all of our subscribers.

This is not an accurate portrayal of what SmartrMail and SmartrMail Enhanced services provide at all. You reached out to us prior to the holiday season for recommendations on how to boost sales and we offered to create email automations for you to automate weekly newsletters and follow up with customers. Neither the templates nor any content were generated with AI and the wrong address and branding were not included in your templates. The recommended products did not glitch, there is a difference between what products will be displayed to a customer vs what will be displayed in a test email sent to the account owner who doesn't have a purchase history that would contribute to what products are recommended. No email addresses were lost and we spent a great deal of time helping you to restore lapsed subscriptions that had been removed so that your emails were only being sent to the most engaged users in order to maximize the return on your investment in email marketing. There are humans behind the scenes here, not bots, so it is true that a deadline may slip past us occasionally and we're sorry you were impacted. We do apologize for the technical difficulties we encountered with the refund. These are now resolved and a further refund will be processed today.

Hi there. My name is Peter, and I’m a Customer Success Manager at Smartrmail. Thank you for providing your feedback. We take accusations of sending unrequested emails on our customer's behalf very seriously. At its core, Smartrmail is designed never to send an email on a customer's behalf unless they have opted in or agreed. After triple-checking our logs, I can confirm that you activated Product recommendation emails. Here is the time and date stamp for the same => (2:52.52pm Dec 5, 2024). This was then disabled at 8:12:56 on December 9th, 2024. During that time, an automated email went out to your subscribers, as intended by activating this feature. To take this further, we manually reviewed all accounts that installed Smartrmail in the last 30 days and confirmed we did not send any automated emails without the user’s consent. The automated series can only be turned on via manual action. That said, we will still review the onboarding process to ensure all steps are clear to our users. We are happy to share all this variable data with you and Shopify. If you need further clarification, please book a call, and any team member or I will happily answer any questions with complete transparency. Thank you, and Happy Holidays! Peter

Hi Apollo Vapes team, We're really sorry you had this experience. In terms of approving your store, we need to manually approve some stores if they hit certain risk factors. Even if you pay right away, we need to do a review. This can take up to 24 hours especially when we have a lot of stores to review. We do this to ensure spam isn't sent of our servers and ensure our merchants maintain the best deliverability standards. Also on your email not sending. It actually was sent at the correct time. However you had a 1% bounce rate which is actually 10x over what we considered high. Therefore inbox providers throttle your email which resulted in you receiving it 4 hours later. We're happy to discuss how you can get around this issue and improve your sending. Thanks, The SmartrMail team

Hi Orglamix team, thanks for letting us know. This was app was acquired in 2016, and we haven't had any of these issues since as you can see from all the new reviews. You can always contact us via our live chat or at [email protected]. We'd love it if you could consider updating your review.