SmartrMail Email Marketing SMS

Good morning Bliss Drivers team 🏎 I'm sorry to hear that you weren't able to get back to your design. This is definitely not the experience that we are aiming for at SmartrMail. All of our composers, including email composers, SMS composers, pop-up composers, and automation composers are equipped with an auto-save feature which is meant to prevent this type of issue from happening. Do you remember what type of design you were working on? (Email, SMS, Pop-up). Also, do you happen to use any plugins in your browser? I see a Brand kit (main email design component editor, applying to all future emails) that has been accessed and edited in your account. Could it be this one? Only you will be able to access the following URL, if you'd like to check it out: https://go.smartrmail.com/en/app/styles/edit/199081 We'd love to better understand why this feature didn't work on your end. I believe that our team members have already reached out to you on the day when you reported this issue, but if you haven't received their message, would you be able to share the type of design you were working on, as well as the plugins installed in your browser? Our email address is: [email protected]. Thank you. Kind regards, Nicolas from the SmartrMail team.

Hi Apollo Vapes team, We're really sorry you had this experience. In terms of approving your store, we need to manually approve some stores if they hit certain risk factors. Even if you pay right away, we need to do a review. This can take up to 24 hours especially when we have a lot of stores to review. We do this to ensure spam isn't sent of our servers and ensure our merchants maintain the best deliverability standards. Also on your email not sending. It actually was sent at the correct time. However you had a 1% bounce rate which is actually 10x over what we considered high. Therefore inbox providers throttle your email which resulted in you receiving it 4 hours later. We're happy to discuss how you can get around this issue and improve your sending. Thanks, The SmartrMail team

Thanks for the feedback, we're a growing team and we're always trying to improve based on feedback. We hired a new Customer Support team member last month who will be available during business hours across the entire US so you get a response in under an hour 24/5.

Hi Orglamix team, thanks for letting us know. This was app was acquired in 2016, and we haven't had any of these issues since as you can see from all the new reviews. You can always contact us via our live chat or at [email protected]. We'd love it if you could consider updating your review.

Hi Cable & Case team, thanks for letting us know. This was app was acquired in 2016, and we any price changes we've made since we've always grandfathered current users. You can see all the love from the new reviews. We'd love it if you could consider updating your review.