Apollo Vapes UK review for SmartrMail Email Marketing SMS
Jan. 10, 2020
They charge you, but you cant use until you ASK them to run a "security check" on your account, which takes a day, then after paying, your account still not functional - many messages I need to go to a paid plan WHEN I AM ALREADY ON A PAID PLAN!!!!!!!! Then they said it was fixed, email supposed to go out at 12, bug again on the mailing system, email went out at 4pm. I would recommend finding another email marketing app and not commiting the same mistake as me from choosing these guys. Ah and I am just leaving this review because they kept me asking on the chat to leave the review via automated messages.
Hi Apollo Vapes team, We're really sorry you had this experience. In terms of approving your store, we need to manually approve some stores if they hit certain risk factors. Even if you pay right away, we need to do a review. This can take up to 24 hours especially when we have a lot of stores to review. We do this to ensure spam isn't sent of our servers and ensure our merchants maintain the best deliverability standards. Also on your email not sending. It actually was sent at the correct time. However you had a 1% bounce rate which is actually 10x over what we considered high. Therefore inbox providers throttle your email which resulted in you receiving it 4 hours later. We're happy to discuss how you can get around this issue and improve your sending. Thanks, The SmartrMail team
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