SmartrMail Email Marketing SMS
SmartrMail - AI Email Marketing Newsletter, Pop up, SMS
Rating
4.8
feedback
331
chart
#9,014
All reviews
Rating Breakdown
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June 14, 2023
It works pretty well. The only thing I don't like is that the emails keep going into customers' spam folders currently. Hoping this eventually graduates into the not-spam territory. But Moe was especially helpful in delivering the info I need to fully grasp the situation and how to resolve the aforementioned issue. I truly do appreciate the support even though we're not a paying customer right now. I cannot speak highly enough of the support that's normally afforded to paying customers only in other apps. When we finally get a steady profit going, I plan to go to the business owner to recommend the next tier to pay it forward. Really, thank you.
Good morning Green Zebra Markets team 😊 Thank you for your feedback. It looks like your SmartrMail account is currently sending from one of our shared sending domains. While this is a good option to start sending email campaigns, it is highly recommended to set up a custom sending domain in order to authenticate your emails in the eyes of inbox providers such as Gmail, Outlook and Apple Mail. Failure to do so can sometimes lead to some emails reaching spam folders as it essentially prevents inbox providers from confirming that your emails do come from you, and not from someone else "acting as" Green Zebra Markets. I believe that Moe recently reached out to your team in order to assist you in setting up such a custom sending domain. I have no doubt that the issue you reported will be fixed after this change has been applied. Looking forward to seeing your email campaign results once your sending domain is sorted! Kind regards, Nicolas from the SmartrMail team.
May 25, 2023
Set me up for a good start with SmartrMail Email Marketing SMS understanding. Time to complete setup.
Using app
1 day
Total reviews
8
Average rating
4.0
Good morning Starforce Production team ⭐️ We're thrilled to hear that your first steps with SmartrMail are going well 😊 We look forward to taking Starforce Production to new heights!
April 27, 2023
Yasmine a été très à l'écoute de mes questions et m'a donné les réponses. Ces conseils vont beaucoup m'aider. Je commence à utiliser l'application, elle semble simple d'utilisation.
Bonjour à toute l'équipe d'Hanouck 💙👕 Nous somme ravi d'apprendre que Yasmine a pu répondre à vos questions et vous aider à commencer à utiliser SmartrMail 😊 Comme elle vous l'a surement déjà dit, n'hésitez pas à nous contacter si vous avez d'autres questions, ou si vous voulez qu'un membre de notre équipe étudie votre stratégie d'email marketing actuelle afin d'assurer plus de ventes par email à Hanouck 🚀 D'ici là nous vous souhaitons une bonne fête du travail et excellente semaine.
March 9, 2023
This is by far the best pop up app I've found out there, and I've tried all of them. The best thing about it is that it sends the new email signup directly to Shopify so you have them in your Customer list without having to add it manually. I also really like that you can then send automated email series without having to think about it. I gave it 4 stars because some of the functionality of the design of the pop up could be expanded like the thank you pop up has to be the same size as the original pop up and you can't format it independently. Also there is a disconnect between how the pop up looks in the editor, and how it looks on your site. You need to edit it while looking at your site to make sure it turns out ok otherwise it will look very weird. Customer service is excellent.
Hi Sweet Violet team 🌷🟣 Thank you for your feedback! We're glad to hear that your enjoy SmartrMail's integration with Shopify. I passed on your feedback to our development team who is now looking into making the size of the Pop-up's "Thank you" page editable. I'm expecting their change to be available over the next couple of days. When it comes to the disconnect between the editor and your site, it appears to be linked to external CSS and code affecting your original SmartrMail Pop-up. The same developer is looking into it. We'll get back to you as soon as we've located how to prevent this from happening. In the meantime, please feel free to reach out through our in-app chat if you have any questions or if you need any help with your SmartrMail account!
Feb. 16, 2023
This app works well with my shopify store and makes it easy to schedule lots of automations for email connections with my customers. It seamlessly interacts with Shopify. The only reason for 4 stars is that I find the user interface makes it a little confusing to edit copy on existing email flow, BUT it is easy to set up the first time.
Hi Quilt Pattern Mart 🧶🪡 Thank you so much for your feedback! We're thrilled to hear that SmartrMail helped you set up multiple automations easily! I forwarded your note on the user interface to our product team so that we can improve this experience over the next couple of days. So that we can include you in this process, would you be interested in jumping on a quick call with our team? We always improve SmartrMail based on our user experience which is why we'd love to hear more about the way you'd like to use/see this feature. You can pick a time that works for you right here: https://calendly.com/smartrmail/support Thank you!
Sept. 20, 2022
The trial was great because you get ALL of the features of the app now that I have signed up for an actual plan I feel like you shouldn't have to pay for the unlimited plan in order to get the abandon browse automation. I just think it is a bit excessive to be paying that price to get that one feature added. I think 19.99 may be a bit much. Time will tell if it's really worth it.
Hi KNP Creations! ✨ Thank you for your feedback. We're glad to hear that you liked your trial. I can understand that not being able to use browse abandonment emails without being on the unlimited plan can be frustrating. If SmartrMail's pricing does not fit your current budget, feel free to email me directly at nicolas@smartrmail.com and I'll be happy to review what can be done to make sure that you have the best experience possible with SmartrMail. Kind regards, Nicolas
Sept. 8, 2022
Great app for creating email flows and great support. Only negative is the paid options are too expensive. Should have a cheaper plan with less benefits.
Hi The Paw Code team! 🐾 Thank you for your feedback, we really appreciate it 😊 It looks like our team tried to reach you through our in-app chat but the message has not been seen. If our current plans do not fit your current budget, feel free to email me directly at nicolas@smartrmail.com and I'll be happy to review what can be done to make sure that you have the best experience possible with SmartrMail.
Sept. 3, 2022
Good app, good customer service. Try it out, I do not know what else to write. May god save the queen.
Hi B.Different Clothing 🧥 Thank you for your feedback! We're glad you appreciate our customer service. And may god save the queen 👸
Aug. 25, 2022
This has been a great app to get started on email marketing and their free version works very well for a small business just getting started! I also love the analytics they give and how it syncs so well with shopify!
Thank you for your review Religious Roast Coffee ☕ We're glad that you appreciate how SmartrMail integrates with Shopify and all the features available on our free forever plan.
June 23, 2022
I am new to email marketing but there seem to be a series of set ups and smarts which should take me from novice to expert in a short period of time. As a small improvement I think that there could be a little more help around how to use the site in terms of examples and videos.
Hi Zoop team 🧼 We're glad to hear that SmartrMail's premade flows helped you in getting a professional setup in a few days :) You can access all of our how to videos in our youtube channel (https://www.youtube.com/c/Smartrmail/videos) or in our Docs section (https://docs.smartrmail.com/en/). Also all new SmartrMail users are welcome to book a call with someone from our team to discover how to best take advantage of the platform + answer any questions you might have. You can book a call with our team using the link right here: https://calendly.com/smartrmail/demo. Happy sending! :)
June 3, 2022
Ich habe diese App seit einiger Zeit im Einsatz. Es funktioniert alle reibungslos und der Support ist schnell und Gut.
Hallo Team des Humboldt Forums! 🖼️ Wir freuen uns zu hören, dass Ihnen unser Service gefällt. Wir freuen uns darauf, weitere E-Mails mit Ihnen zu senden!
Sept. 28, 2021
Customer Service is Great. Few bugs when setting up templates, and blocking products from product feed could be made easier. Haven't sent any emails yet but looks promising.
Hi Sauce Warehouse team! Thank you for your feedback. We're always happy to improve the user interface based on user feedback, so I was wondering if you'd be interested in jumping on a quick call with someone from our team to discuss how blocking products from product feeds could be made easier on your end? It'd also be a great opportunity to catch up on your needs/expectations and how our team can help you with these going forward. You can find a time that works for you using the link below: https://calendly.com/smartrmail/demo Have a great day! SmartrMail Team
Dec. 22, 2020
This app is easy to use, and the templates are really flexible. It would be nice if it could be linked to the loyalty app I have.
Aug. 27, 2020
It took a few weeks to get to grips with SmartrMail and the help I received was great. I would recommend it.
May 29, 2020
Trovo quest'app facile da usare. Creare newsletter e automazioni è molto semplice con SmartrMail. Do 4 stelle perchè manca un sistema flow intuitivo che permetta di creare da zero delle automazioni più complete.
Hi Linea Italia gioielli team 👋 Thank you for your feedback, this is really appreciated 😊 The great news is that we do have an email flow builder with pre-made email automations in the works. You will be able to use it in your SmartrMail account in early August. We hope that you'll like these pre-made automations enough to update this review to 10 stars! ⭐️ In the meantime, feel free to reach out to our customer success team if you need any help with your email automations. Kind regards, Nicolas from SmartrMail
Dec. 2, 2020
Update: If you are switching from MC, be extremely careful using SM automatic list import feature, dont use it at all. Its importing your unsubscribers as well Also SM creating accounts for them on your Shopify and mark them as accepting marketing and resulting in messing up your data. ----------------------------- I choose this app because it was the most reasonably priced email platform out there. Other options were ridiculously expensive. Simple to use decent app. However there are some issues needs to be addressed by their team. Once I switched from MC using their automated tool, they imported my unsubscribes as well and mark them as subscribers. For that reason my first email got very high amount of complaints. Secondly they created accounts on my Shopify for those emails accounts that unsubsribed and marked them as subscribers on Shopify , which is not good if I decide to switch platforms in the future. If they improve their platform and make it more sleek and without glitches, while not increasing prices , they would do very well. Also a better pop up email collection feature would be nice.
Hi Woodstone team 👋 Thanks for the feedback. I believe our team already let you know that we quickly fixed the issue with the Mailchimp importer. For the customers that were affected, we'll reach out to sort that out. You can upload a list of the unsubscribes into Shopify and it will fix the issue. We also do have a new popup on the way this year! We'll be sure to let you know when it's live 😊
Feb. 29, 2020
Not an bad email app at all. Somewhat easy to use on the first try, definitely got better with time! The mobile app vs the desktop needs some improvement because of emails not showing up the same in the edit as it does in the preview!! Overall, customer service is awesome and I’m still using the app to send my emails!!
Feb. 25, 2020
The app is a welcome addition to our business, the support is onhand to answer questions and any issues or questions have been resolved quickly.
Jan. 21, 2020
Hi Nicolas, I use this app for my newsletters. I this that the template for the newsletter is really good. The problem that I have is adding new clients to receive my newsletters. It's very monotonous. Also, one of my clients received the same newsletter four times. Thanks!
Aug. 28, 2019
I really love this app and the people behind it. Has most of the functionality of the previous app I was using, but with SmartrMail you can speak to/message with real people. People who are helpful and can help navigate. The only reason for a 4 star v. 5 star review is because I’d like to see bit more functionality and design elements. BUT, I know these are in the works.