Essential Being Co., LLC review for SmartrMail Email Marketing SMS
Feb. 6, 2020
I initially tried to use this app on a mobile device through shopify and it was a nightmare, difficult to navigate and understand what to do. After I switched to a desktop, I took about 15-20 minutes of playing around to figure it all out. Some stuff is really confusing, like bulk adding subscribers to new list. When creating newsletters to send out, some of the element do not show up in the template until you go to preview mode which is really frustrating and confusing because I added the same product 3 times by accident. Overall it's easier to use and understand than I expected. Features are limited and simple. Recommended but could use work.
Hi Essential Being Co team, Thanks for your feedback and sorry your first experience wasn’t that great. We’re definitely working on our mobile UX with big updates coming this year. However with the current complexity of creating a newsletter I would recommend using the app on desktop. However if you need to use mobile, we do have our product recommendation emails as a Shopify Marketing Activity which is available within the Shopify Admin. On another note, I noticed that you experienced your preview mode, and product duplicating issue while using Edge as your browser. Unfortunately, this browser doesn’t support the latest technologies available on the web, which is why we strongly recommend using something like Chrome or Safari. Hopefully you got a warning for this when you accessed the app! It’s good to hear things are working smoother now though, reach out to our team if you have any more issues and we’ll be happy to help 🙂
SmartrMail - AI Email Marketing Newsletter, Pop up, SMS