Rating

4.9

feedback

67

Reviews

chart

#2,654

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    3%
  • Less than a year
    69%
  • More than a year
    27%

Reviews Summary

The reviews for the Smartrr Shopify App are overwhelmingly positive, highlighting the exceptional customer support provided by the team. Users appreciate the quick responses, helpfulness, and dedication of the support team in resolving issues and providing guidance. The app itself is praised for being easy to use, with a user-friendly interface that simplifies subscription management for both merchants and customers. Additionally, users mention the continuous improvements and updates made to the app, showcasing a commitment to enhancing the user experience. However, there are a few mentions of issues with support falling short or delays in resolving critical bugs, which impacted the overall experience for some users.

Highlights

Exceptional customer support and responsiveness
User-friendly interface and ease of use
Continuous improvements and updates
Issues with support falling short or delays in bug resolution

Rating Breakdown

  • 5
    94% (63 ratings)
  • 4
    3% (2 ratings)
  • 3
    1% (1 ratings)
  • 2
    1% (1 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 99% (66)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 11, 2026

Super helpful with resolving issues! Highly recommend

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 5, 2026

Jorge and the team are super responsive and helpful! Always a pleasure to work with :)

Using app

Almost 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 15, 2025

João, from Smartrr support was incredible! He quickly determined the issue and resolved it completely. Great Support!

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 7, 2025

We’re a Shopify agency and have used Smartrr to power B2B subscriptions for nearly two years. It’s been rock-solid, easy for teams to manage, and consistently improving with thoughtful releases. Support is responsive and developer-friendly when we need deeper integrations. Smartrr has become our default for B2B subscription builds. Highly recommend.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 30, 2025

I thought I had a Smartrr issue with my site, Smartrr support came through and fixed it anyway. D’Angelo was great—he went above and beyond to help me get everything sorted out, even though the problem wasn’t actually caused by their app. Really appreciate the awesome support!

Using app

Over 3 years

Total reviews

1

Average rating

5.0

All reviews

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