Rating

4.6

feedback

51

Reviews

chart

#7,894

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    2%
  • Less than a year
    47%
  • More than a year
    49%

Reviews Summary

The reviews for the Smartrr Shopify App are overwhelmingly positive, highlighting the app's helpfulness, responsiveness, and continuous improvement of features. Users appreciate the intuitive interface, innovative functionalities, and exceptional customer service provided by the Smartrr team. The app has been described as a game-changer for subscription businesses, with many users reporting increased customer satisfaction, retention, and revenue since implementing Smartrr. However, there are a few mentions of issues with support responsiveness and bugs in the system affecting the user experience. Overall, Smartrr is praised for its partnership-like approach with users, constant enhancements, and seamless subscription management capabilities.

Highlights

Positive reviews highlighting helpfulness, responsiveness, and continuous improvement of features
Appreciation for intuitive interface, innovative functionalities, and exceptional customer service
Positive impact on customer satisfaction, retention, and revenue for subscription businesses
Issues with support responsiveness and bugs affecting user experience
Praise for partnership-like approach, constant enhancements, and seamless subscription management capabilities

Rating Breakdown

  • 5
    92% (47 ratings)
  • 4
    4% (2 ratings)
  • 3
    2% (1 ratings)
  • 2
    2% (1 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

March 5, 2025

Great customer service. Easy install and management, but have to reach out to the team to make front-end/aesthetic changes/updates.

Using app

--

Total reviews

1

Average rating

4.0

5 / 5 Share

Dec. 29, 2024

Super helpful. They've helped us with so much and have worked quickly

Using app

About 2 months

Total reviews

5

Average rating

5.0

2 / 5 Share

Nov. 29, 2024

Fundamentally it is a great product. Support was great at the start but now has fallen off a cliff. There are also bugs in the system which are critical from a UX perspective that they can't seem to solve.

Store

Moodeys

Using app

11 months

Total reviews

1

Average rating

2.0

5 / 5 Share

Aug. 29, 2024

Everything you need to build a successful subscription business. A helpful responsive team that continue to add valuable features at a high pace.

Using app

About 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 2, 2024

I worked with the Smartrr team from the very beginning while I was with a different start-up brand. I was excited to be able to work with the Smartrr team again after joining another start-up company. None of this is simple, but the Smartrr team was super helpful and attentive, and we've been seeing new roll-outs and developments happening with the Smartrr platform that we're excited about. As a small team, with limited resources, but with a significant portion of our business being subscriptions and just the overall importance of providing a great experience for our customers, we continue to look forward to working with the Smartrr team to implement and enhance what we already have. Thanks, Smartrr team!

Store

HoldOn

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

All reviews

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