Rating

4.8

feedback

56

Reviews

chart

#6,450

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    2%
  • Less than a year
    75%
  • More than a year
    23%

Reviews Summary

Smartrr is highly praised for its unmatched support, seamless setup, and intuitive interface. Customers appreciate the quick responses from the team, especially mentioning individuals like Casey and Esther who have gone above and beyond to assist with custom setups and configurations. The app is commended for its ability to encourage subscriptions, offer customization options, and provide a user-friendly account portal. However, there are some mentions of issues with support falling off at times, delays in resolving critical bugs, and the need to reach out for front-end/aesthetic changes.

Highlights

Unmatched support and seamless setup
Custom setups and configurations
Encouraging subscriptions and customization
Issues with support and bug resolution
Need for front-end/aesthetic changes

Rating Breakdown

  • 5
    98% (55 ratings)
  • 4
    4% (2 ratings)
  • 3
    2% (1 ratings)
  • 2
    2% (1 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 15, 2025

5 Stars – Unmatched Support & Seamless Setup Smartrr has been fantastic from day one. Onboarding was quick and easy, and any issues have been resolved fast with clear explanations. Our customers love the sleek, easy-to-use account portal. Most importantly, the support is unmatched—Casey Colligan is truly the best, always going above and beyond. Highly recommend if you want a subscription app that actually feels like a partner.

Using app

--

Total reviews

5

Average rating

5.0

5 / 5 Share

April 15, 2025

The best! The only subscription app I would ever recommend.

Store

Bloomi

Using app

--

Total reviews

5

Average rating

4.2

5 / 5 Share

April 14, 2025

Huge shoutout to Esther and the Smartrr team — they went above and beyond to help us get our subscription flow dialed in. We threw a fairly custom setup at them involving Replo, Rebuy, and unique bundling logic, and they handled it with speed, flexibility, and total professionalism. Esther was incredibly responsive, clear, and collaborative throughout the whole process. We couldn’t have asked for better support. Highly recommend the Smartrr app — not just for the functionality, but for the team behind it.

Using app

--

Total reviews

4

Average rating

5.0

5 / 5 Share

April 10, 2025

The Smartrr team has made thoughtful configuration and content suggestions to help encourage our customers to subscribe and maintain their active subscriber status.

Store

Asset

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 9, 2025

Smartrr has been a great subscription solution for our team. Their support team has been so helpful with big and small issues as they arise. They've evolved over the years to offer more customization, letting our consumers be flexible with their subscriptions and allowing us to offer more capabilities.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

All reviews

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