Smartrr Subscriptions
Smartrr Subscriptions
Rating
4.9
feedback
48
chart
#7,699
All reviews
Rating Breakdown
Review RSS Feed
May 4, 2022
We transitioned over to Smartrr after running into issue after issue with ReCharge and it has been one of the best decisions we've made. The transition was mostly seamless and pain-free with the Smartrr team quickly handling any issues that surfaced. The team was super throughout when was had a huge list of questions before making the call to switch and our CSM, Casey, has been incredible throughout the whole process. Our CX team has run into a few hurdles along the way, but ultimately the platform is much more user-friendly for both our team and our customers. We are already seeing tons of growth since moving to Smartrr and I'd make the switch all over again if I had to!
Thank you for your review! We are so happy to hear that you found the transition seamless. So excited about our partnership and helping you grow your business for years to come!
May 4, 2022
Great! Our transition from Recharge was very smooth and the team here is very attentive! We have our own CSM which we didn't have before, and I just love how we can get support for any of our issues in less than 24-hours. Every one of our issues has been solved so far! My only complaint is why we have to pay extra for analytics telling us how many subscribers we have + rev generated etc... Other than that smartrr is the way to go!
Thank you for your review! We are always striving to provide the best possible customer support and are so happy to hear about your experience. We appreciate you sharing your thoughts about our analytics feature and we will provide this feedback to our team.
May 2, 2022
Smartrr is the best software we've worked with by far! Setting up a new app is usually frustrating, but Smartrr offers personal support, takes on your goals as their own, and diligently works until you are fully transitioned. The app is visually appealing and user friendly on both the back-end and customers' end. Smartrr is a no-brainer to anyone feeling stuck with their current subscription software.
Thank you for your review! We are so excited about our partnership and are really happy to hear that you and your customers are loving the app.
May 2, 2022
We just launched our subscriptions with Smartrr and so far, we're very happy! The onboarding process was really easy and their team was available to help answer all of our questions. The portal looks fantastic and was very well-integrated with our site. Would definitely recommend.
Thank you for your review! We are always here to help with whatever you need :)
May 2, 2022
We switched from Recharge to Smartrr and it was totally worth it! Smartrr is user-friendly and the team helped us throughout the entire transition. They are also super quick in answering any questions we have as well. 100% recommend!
Thank you for your review! We are so happy you made the switch and love having you as a partner. Look forward to what's to come for Almond Cow.
April 25, 2022
I love using Smartrr! It's very user friendly and the Customer Service has been A+ from day one! I's easy to use and we use it everyday for subscriptions! love!
Thank you for your review! We absolutely love the Covey team and Covey products as well :) We are always here to help with whatever you need.
April 22, 2022
We switched from Recharge to Smartrr and haven't looked back. The transition was extremely smooth and none of our members had any issues with their accounts. The Smartrr team helped us throughout the entire transition. Highly recommend!
Thank you for your review! We are so grateful to be partnered up with the Cooking Panda team and look forward to growing together.
April 20, 2022
Smartrr has met all our expectations and more. We migrated from Bold after talking with most competitors. The migration was seamless and the platform lightyears better than Bold. Smartrr's team is fantastic. They will go above and beyond to help your brand succeed.
Thank you for your review! We are so happy to hear we have made the transition easy for you, we are always looking to provide the best possible customer experience for our clients.
April 20, 2022
We switched from Bold to Smartrr and we have been extremely satisfied with the analytics and customization.
Thank you for your review! We are so happy to have you onboard and a partner of ours.
April 19, 2022
We love this app! Simple yet very helpful. You get all the things you need in managing subscriptions in one place. Very easy to use and the best part is, that the people behind it are amazing! Always available to help.
Thank you for your review! We love working with the Neuro team and look forward to helping you grow in any way we can!
April 18, 2022
Best subscription platform I've used. Highly customizable and has all the features you could want - split checkouts, custom upsells to subscriptions, great customer interface etc. I would highly recommend.
Thank you for your review! We are so happy to hear you are seeing the impact of our app and we are excited about our partnership.
April 13, 2022
Our business has massively benefited from Smartrr. We chose Smartrr after deciding to leave Bold due to their lack of support and new features. Since then, both Smartrr's product and Smartrr's team have greatly exceeded our expectations. Would highly recomend!
Thank you for your review! We know how scary it can be to switch over to another app and we are so happy to hear we exceeded your expectations. We love working with the Remi team :)
April 10, 2022
Highly recommend! Great app to have on our store to enable subscriptions. The support is also great - they are very responsive and helpful.
Thank you for your review! We are always here to help and look forward to growing this partnership together.
April 9, 2024
We switched from Stripe subscriptions.
Thank you for your review! We are so excited to have you onboard with us and look forward to helping Wyndly grow.
March 24, 2022
We've been using Smartrr for a few months now and the platform and team are amazing. Having such strong customer support and personalization is really a game changer, especially when subscriptions are core to your business! Would highly recommend Smartrr.
Thank you four your review! We are so excited to partner up with you and love working with new businesses like yours. Your feedback is greatly appreciated.
March 15, 2022
We are really happy to be on Smartrr! They solved for the subscription management problems that we had on Recharge. Plus, they have excellent customer support and are attentive to our unique needs as a subscription business. Thanks Smartrr !!
Thank you so much for your review. We are grateful for the opportunity to help you overcome the challenges you faced in the past with other subscription apps. We are always here to help and value our partnership.
March 8, 2022
Switched from Recharge to Smartrr about a week ago, and I have only rave feedback so far. My feedback falls into two buckets: Customer Service, and UX. The customer service has been out of this world. They handled the migration like they could do it in their sleep, and worked closely with us on any hiccups (there was only one, having to do with Stripe). They were proactive, responsive, communicative, QUICK to answer and resolve any issues, quick to create custom solutions for our one-off issues. And it didn't stop with the migration. Since then, they've worked with our customer delight team to ensure they're trained up and know how to navigate everything on the back and front ends as well. The "white glove" promise is real, y'all. UX. Hands down the best consumer-facing UX I've ever seen out of the box for a subscription app. It just. Works. It's streamlined. It's easy. It makes sense. I love it. My only regret is not making the migration sooner, but Smartrr has a wait list. Trust me when I tell you, it's worth the wait.
Thank you so much for your very thoughtful review. We are so excited that we got to partner up the Bare Bones team. We are always here to help and strive to make your experience as seamless as possible. Thank you!
Feb. 15, 2022
We have been using SMARTRR since October of 2021. The team is has been nothing but helpful on the backend and is always willing to go the extra mile to help and give guidance. In terms of the actual technology, it makes the building out of subscription cleaner than other platforms. The analytics overview also allows for you to make data driven decision as we are continuing to build out an refine our subscription program.
Thank you for your review! So happy to hear that you are finding our analytics helpful and we look forward to helping Loverboy grow.
Feb. 1, 2022
We love using Smartrr, it's been an easy partnership. They help us with retention and have a great, supportive team. I look forward to working with them as partners going forward as they release new features.
Thank you for your review! We are excited about what's to come for our partnership as well. More great features to come :)
Jan. 12, 2022
Smartrr has really been a game changer for by brand and our customers. It's much more user friendly than recharge and our customers love the look and feel of their account page. Plus the support is incredible! They really care about the success of their vendors and definitely suggest making the switch.
Thank you for your review! So happy to hear your customers are loving the Nutsola account portal as much as we do :)