Brotherly Bud review for SmokeDrop

May 6, 2020

UPDATE: I have had quite a few issues with some of the suppliers on Smoke Drop, especially during the first few weeks of COVID. Some issues related to the conditions others not. It was frustrating and time consuming to go back track through orders, contact buyers and issue refunds left and right. However, Smoke Drop is just a curator of these suppliers, and product issues aren't directly their fault. That means you should leave yourself a little extra time to handle issues, as sometimes you have to wait for a response from the supplier, not just Smoke Drop. That being said, Smoke Drop does do a great job vetting their suppliers and confronting issues as they arise. I was fortunate to have Chris step in and take charge when my list of issues began to grow. Chris personally called me to figure things out quickly, and he set up an efficient system for us to identify problems and get resolutions timely. Be rest assured that if you do have a frustrating issue with a supplier, Chris does have your back and will do his best. I give Chris 5 stars for his service. I am holding back two stars, one because the service of suppliers isn't quite there yet, and two for the support I received from the employee before Chris stepped in and took care of me.