CEAS review for SmokeDrop

Thank you for your review. We'd like to address both of your concerns: 1. Shipping Cost: Smoke Drop clearly displays the shipping cost for each product in the app. This includes the additional costs for orders with multiple units. We also offer a tutorial video explaining how each and every cost works in the app - including shipping. Unfortunately it seems the shipping cost was not clear to you, for which we apologize. It's very rare that a store owner is unable to understand how shipping costs work, but our support team is happy to quickly and easily resolve the confusion if they are made aware of the problem. We did not received any support tickets from you before you placed an order on the app, which likely lead to your misunderstanding regarding shipping prices. 2. Customer service: Smoke Drop's team is proud to offer support for all of our users. You had communicated with a team member this afternoon, asking for Smoke Drop to refund the shipping cost of an order, as you were not understanding how shipping is charged in the app. When an order contains multiple units of the same item, you're charged the flat rate price of the first item and a flat-rate price for each additional unit in the order. Smoke Drop is committed to helping every customer quickly and would have been happy to resolve your confusion around shipping costs. Happy Selling! Smoke Drop