Cell Hack review for SmokeDrop
July 28, 2020
DO NOT DOWNLOAD! Horrible service. Had free trial period- forgot about it and got charged for 99$ no refund possible wasn’t using any product in my store in that period. A lot of products often out of stock, some of the products activated for my store did not even show in my store. Most products don’t have international shipping be careful if you are from Europe or other parts of the world outside of the US. Would not recommend using it.
Thank you for your review. We'd like to address all of your concerns: 1. Free Trial: We provided a 90-day free trial to all Shopify users to help support businesses as the ongoing pandemic hit. We're happy to see you took advantage of this offer. Once the free trial ends, you're billed for a monthly subscription if the app remains installed. The app remained installed on your store for 23 days after the free trial ended. Unfortunately we don't send out reminders for free trials ending. The length of your free trial is clearly stated on the Apps page of your Shopify admin. 2. Product inventory: We sync inventory for all products in the app that are added to your store. Not sure how you noticed many products out of stock when you stated you did not use the app at all, but products are regularly restocked by suppliers in the app. 3. International shipping; It's clearly displayed in the app which products can be shipped internationally. We have over 2,000 products that can be shipped internationally at the moment. Smoke Drop is committed to helping every customer quickly and would have been happy to resolve your confusion around the free trial period. Unfortunately cursing at our customer service team is neither professional nor helpful in resolving any issues that arise. Happy Selling! Smoke Drop
