SMSGo: Abandoned Cart Recovery
SMSGo Abandoned Cart Recovery for Shopify
Rating
4.6
feedback
41
chart
#2,625
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
15%
-
Less than a year
63%
-
More than a year
22%
Reviews Summary
The reviews for the Shopify App are overwhelmingly positive, with users praising the app's effectiveness in recovering abandoned carts and its SMS marketing capabilities. Many users highlighted the great support provided by the team, mentioning quick responses and helpful assistance. The app is commended for its ease of use, affordability, and ability to generate high ROI for the users. However, there are a few negative reviews that point out issues with customer support responsiveness, delays in reviewing text messages, and difficulties in turning off certain features.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 3, 2024
Great app and 10/10 support. highly recommend for SMS marketing for all shopify stores.
Oct. 7, 2023
Support team does not answer
Dear Merchant, Thank you for sharing your feedback and we are sorry for the inconvenience that you had to face. We apologize for the delay in responding to your email, however, we did send out an email to you confirming that we have approved your SMS flows. Could you please check if perhaps the email landed in your spam/junk folder? I have also sent you another email. Is there anything else that you need help with? Please let me know and I will help you out personally. Stay Safe, Arpit Team Zegsu
Sept. 25, 2023
SMSGo helped me simplify what was something complex and full of uncertainties to a simple automated process. I love the app, customer support is also very helpful.
Sept. 2, 2023
I loved the idea of this app but customer service lacks a lot. If you rely only on this app to recover carts and want to do different testing you will see yourself missing a lot of customers because your created text messages might take many days to be reviewed due to their delay in being responsive. Besides that they have no chat in their app and only email for contact. You might find yourself also waiting many days for an answer to your queries. Since the beginning of the week they still haven`t reviewed one of my text messages so I actually had to download another app with the same function but fast response although I like the functionality of this one more. Overall the app is great in functionality but it is definitely not monitored by anyone most of the time. Now i am giving a 3 stars as a big stretch purely for the app idea and unfortunately I have already topped up money in this. If they hired VAs to keep up this app it would easily be my favourite.
Dear Merchant, Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights and understand the importance of prompt customer service, especially for a tool that plays a crucial role in cart recovery. We'd like to address the concerns you've raised. Firstly, we apologize for the delay in reviewing your emails. We understand how crucial timely responses are for our merchants, and we're continuously working to improve our response times. Regarding the custom sender ID registration, we have sent multiple emails to you asking for the necessary details. Unfortunately, we haven't received a response from your end. We're more than happy to assist you with this, so please get back to us at your earliest convenience. We're also taking note of your feedback about the lack of a chat feature in our app. We're always looking for ways to enhance our user experience, and this is valuable input. Once again, thank you for your feedback. We're committed to providing the best service possible, and your insights help us move in the right direction. Please don't hesitate to reach out if you have any more concerns or if there's anything else we can assist you with. Warm regards, Arpit Team Zegsu
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