SMSGo: Abandoned Cart Recovery
Bump your Abandoned Cart Recovery with SMS Marketing & Upsell
Rating
4.1
feedback
26
chart
#3,170
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
31%
-
Less than a year
50%
-
More than a year
12%
Reviews Summary
The reviews for this Shopify app are quite mixed, with both positive and negative feedback. Positive aspects include the app's ease of use, automation features, reliability, good support, and effectiveness in boosting conversion rates. Users appreciate the quick setup, personalized messages, and the ability to recover abandoned carts efficiently. However, some negative themes include expensive SMS costs, slow customer support response times, legal compliance issues related to unsolicited messages, and difficulties in turning off certain features. Despite these drawbacks, many users still recommend the app for its functionality and results.
Highlights
Review RSS Feed
All reviews
April 30, 2026
Really great app! It’s helped boost my conversion a lot. The best part is you barely have to do anything, just set up your SMS messages once and it pretty much runs on autopilot. Super easy to use and it just works. Definitely recommend it to anyone
March 17, 2026
not recommended. App doens't work for loads of countries. Cost per sms is also very expensive. cs replies once every week, so unable to fix things or ask questions when you need help. Added 30usd as credit, can't get our money back. BAD Edit: Customer support response time was very very slow. But after my review, THEY suddenly took the initiative, and responded very fast. A bit dissapointed it had to go like this. About the app: it is very basic. It works, and is easy to install. So if you're a beginner and don't want to spend too much time on this, it is a okay choice. However its also quite expensive. 50 cent for 1 sms is a lot imo.
Hi, We’re sorry to hear about your experience, and we’d really like the opportunity to resolve this for you. We responded to your queries via email and are happy to help you configure the app so it works correctly for your country and use case. In many cases, issues like this are simply configuration-related and can be resolved quickly with our guidance. Regarding the credit you added, we absolutely do not intend to keep funds from customers who are unable to use the service. Refunds are available, and we’re happy to process one if the app doesn’t meet your needs. It seems this may have been a misunderstanding, and we’d appreciate the chance to assist you directly. Please check your email for our reply or reach out to us again so we can either help you get everything working or arrange the refund. Best regards, SMSGo Support Team
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