SMSGo: Abandoned Cart Recovery
Bump your Abandoned Cart Recovery with SMS Marketing & Upsell
Rating
3.7
feedback
21
chart
#2,990
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
38%
-
Less than a year
48%
-
More than a year
14%
Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative feedback. Positive aspects include easy installation, basic functionality, good support from specific customer service representatives, and effectiveness in recovering abandoned carts. However, negative themes include issues with SMS consent, slow customer support response times, high SMS costs, and lack of control over certain features like SMS notifications. Some users also mentioned the need for improvements in advanced workflows and customer support.
Highlights
Review RSS Feed
All reviews
March 17, 2026
not recommended. App doens't work for loads of countries. Cost per sms is also very expensive. cs replies once every week, so unable to fix things or ask questions when you need help. Added 30usd as credit, can't get our money back. BAD Edit: Customer support response time was very very slow. But after my review, THEY suddenly took the initiative, and responded very fast. A bit dissapointed it had to go like this. About the app: it is very basic. It works, and is easy to install. So if you're a beginner and don't want to spend too much time on this, it is a okay choice. However its also quite expensive. 50 cent for 1 sms is a lot imo.
Hi, We’re sorry to hear about your experience, and we’d really like the opportunity to resolve this for you. We responded to your queries via email and are happy to help you configure the app so it works correctly for your country and use case. In many cases, issues like this are simply configuration-related and can be resolved quickly with our guidance. Regarding the credit you added, we absolutely do not intend to keep funds from customers who are unable to use the service. Refunds are available, and we’re happy to process one if the app doesn’t meet your needs. It seems this may have been a misunderstanding, and we’d appreciate the chance to assist you directly. Please check your email for our reply or reach out to us again so we can either help you get everything working or arrange the refund. Best regards, SMSGo Support Team
Feb. 24, 2026
We do not recommend this app. It sends SMS marketing messages to customers who did not give consent, which creates serious legal and compliance risks for our business. We contacted customer support at least 5 times about this issue. Each time, they assured us it was fixed. It was not. The problem happened again. This is extremely unreliable, both the app and the customer service. If you care about compliance and protecting your business, stay away.
Feb. 20, 2026
It's fairly basic, but I at least like that it doesn't require the customer to xxxxxxx. It's fast to set up too, unlike Klav--. It's a good temporary measure to get efficient abandoned cart reminders up and running, but as soon as the store becomes bigger I'm personally moving to a cheaper alternative. I think Klav-- is about 1/3 the price per SMS.
Feb. 3, 2026
Dec. 2, 2025
automation good, but every time you edit marketing template, you need to wait for manual verification, and the process is slow.
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