MXBITS review for Yotpo Email Marketing & SMS

Aug. 7, 2023

I am not someone who leaves reviews very often, especially negative however this companies "support" is the worst I have come across from a software business. I have it setup so customers receive a discount code upon signing up with an email, the customer has never received any email / discount. On the 3rd attempt of contacting support I was told to follow some steps, I did them. On the 4th time I was told it was not working because ' servers are busy, the email will arrive to your customer later'. On the 5th time I am told my email has to be verified in the system - why did the previous 4 support agents not tell me this? To date I have had an "escalated" support ticket open for about 12 days. After 7 days of the support ticket being open and me already verifying my email a few days prior, I am once again asked to verify the email. 5 days since the last reply, still no response and the software still isn't working.