Feshionn IOBI review for Yotpo Email Marketing & SMS

June 6, 2019

I had hoped to use this app for long time as it has great potential. The first and only marketing text i sent almost 2 weeks ago was sent for some reason double(2 separate texts, one in the format we created, the 2nd was not in the format we created but same wording just not same lines etc) . so that is not good, since all the customers (2300 of them) got first text from us twice( doesnt look good)... Also they charged me double because their system sent it twice. 1. that is absolutely not my fault. I sent only one text (I clicked send one time for one marketing text campaign) 2. they should have credit my account immediately as this 3. They should correct this.is obviously their app mistake or glich. 4. they received all screen shots as they requested from me 5. I contacted them in the last 10days atleast 6 times about this issue that needs correction 6. They promised to give me an answer by the past Monday(today is Wed) I am very disappointed. I have deposited $500 with intention to use their services for the long run. Now I have to fight with them to get my money back for the second text their system sent and the credit in my sms account, back to my bank account. Update: The owner Mike contacted me and corrected the double charge and claimed that usually it doesn't take 2 weeks to fix a problem. I will continue working with them as it is a good decent app as long as it does not have more double charge on our account. And I appreciate that Mike contacted me and fixed right away as it should... I will raise the star from one to 4.